Inside Sales Representative

Super Service Today•Danvers, MA

12d•Onsite

About The Position

We are seeking a motivated Inside Sales Representative who enjoys building relationships and turning existing opportunities into closed business. You will proactively contact customers about open quotes, upcoming projects, club memberships, and additional service needs across plumbing, heating, cooling, and drains. The right person is confident on the phone, curious about customer needs, consistent with follow-up, and comfortable asking for the business. You will take ownership of each opportunity from the first conversation through the sale and handoff to our team.

Requirements

Confident and engaging phone communication skills.
Strong professional English speaking and writing skills.
Personable, genuine approach with the ability to build customer trust.
Strong listening skills and natural curiosity.
Ability to ask thoughtful questions and identify additional customer needs.
Strong sales mentality and comfort initiating conversations, following up, handling objections, and asking for a decision.
Emotional intelligence and good judgment when communicating with customers.
Strong organization, follow-through, and accountability.
Comfortable using customer management software and documenting conversations.
Ability to manage multiple opportunities and maintain an organized pipeline.

Nice To Haves

Bilingual or multilingual abilities are strongly valued.
Inside sales
Appointment conversion
Estimate or quote follow-up
Home services
Plumbing, HVAC, heating, cooling, or drain services
CRM/customer management software

Responsibilities

Follow up on estimates and quotes that have not yet been booked and identify what may be holding the customer back.
Contact existing customers about upcoming work, future projects, club memberships, and other sales opportunities.
Build rapport quickly and adapt your communication style to different customers.
Listen for customer needs, concerns, and future opportunities.
Explain approved service options, pricing, memberships, and offers clearly.
Handle objections with empathy and sound judgment and ask for the sale.
Involve technicians or managers when technical questions arise.
Maintain accurate customer notes, opportunity status, and next steps in our customer management system.
Coordinate with customer service, dispatch, and field teams to ensure sold work is scheduled accurately.
Manage your follow-up pipeline daily and follow through on customer commitments.