Inside Sales Representative

Flow Control Group•Souderton, PA

10d•Onsite

About The Position

Anchor Pump has been supplying quality products to industrial customers with an emphasis on service since 1981. They have grown their team and product offering through strategic acquisitions and now offer the largest, most experienced field sales team across PA, NJ, Metropolitan NY, DE, and parts of WV. Anchor Pump distributes Peerless Pumps, Grundfos, Variable Frequency Drives, Seals, and related engineered equipment, providing service and training seminars throughout the year. Anchor Pump is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Requirements

Ability to address concerns and communicate clearly and efficiently
Convey a positive, customer-friendly disposition
Comfortability communicating with customers and coworkers on the phone
Handle and resolve challenging problems
Strong organizational, communication, attention to detail and time management skills
Establish priorities, work independently, and proceed with objectives with minimal supervision
Strong customer-service focus with a passion to exceed customer expectations
High energy, drive and sense of responsibility

Responsibilities

Maintain and cultivate positive customer relationships and be comfortable communicating via phone and email
Provide price and availability on any standard or specialty items directly to customers
Take and solicit orders from customers over the phone and via e-mail
Process orders, via order entry system, from our stock or directly source from suppliers
Expedite orders and maintain contact with customers and suppliers.
Follow up on orders to assure critical deliveries.
Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.
Handle all inquiries/contacts in a professional manner.
Work in concert with our outside sales team; funnel leads/opportunities to the sales team
Resolve product issues or determine product needs over the phone or via e-mail
Assist with Shipping and Receiving of Products as they come in
Periodically you will be asked to attend essential trainings at our vendor locations that may involve overnight travel.
All travel expenses will be reimbursed and paid for by the company.