Call Center Representative

West Shore Home • Ocala, FL

1d • Onsite

About The Position

West Shore Home is a leading home improvement company specializing in bathrooms, windows, doors, and flooring. We are seeking an Inside Sales Representative to join our team in Ocala, FL. This role focuses on completing inbound and outbound calls to schedule appointments for our In-Home Sales Representatives. You will be calling customers who recently had a project consultation, customers interested in our products, and following up on customer inquiries. This is not a cold-calling position. The goal is to meet and exceed daily and monthly targets, attend daily meetings, and maintain accurate customer records in Salesforce.

Requirements

• Excellent Communication Skills: Clear, friendly, and persuasive.
• Sales-Driven Mindset: Motivated by goals and takes pride in reaching them.
• Ability to Handle Rejection Positively: Sees “no” as an opportunity to improve.
• Previous Call Center or Sales Experience: Preferred but not required.

Nice To Haves

• Previous Call Center or Sales Experience

Responsibilities

• Speak with customers who recently had a project consultation but were unable to move forward at that time to set up a second consultation.
• Make outbound calls to customers interested in the products West Shore Home has to offer.
• Receive inbound calls from customers and follow up on inquiries.
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed