Sales Support Specialist

TEKsystems • Wheeling, IL

3d • $28 - $28 • Onsite

About The Position

Join a globally connected organization known for delivering industry-leading power transmission solutions to customers around the world. We are seeking a detail-oriented and customer-focused Inside Sales Representative to support a high-volume, fast-paced environment at our corporate headquarters in Wheeling, IL. In this role, you’ll serve as a critical link between customers, operations, and the sales team—ensuring orders are processed accurately, efficiently, and with a strong commitment to service excellence.

Requirements

• 2+ years of experience in: Inside sales, sales support, or customer service in a manufacturing environment
• Strong product knowledge experience in a previous role
• Proficiency with Microsoft Office (Excel, Outlook, etc.)
• Hands-on experience with order entry and quoting systems
• Strong math skills (fractions, decimals, accuracy in pricing/order calculations)

Nice To Haves

• Experience with QAD ERP system
• Familiarity with CRM tools and pricing systems
• Exceptional attention to detail and accuracy
• Ability to multitask and manage competing priorities
• Professional communication and problem-solving skills
• Strong organizational and documentation habits
• Team-oriented mindset with a proactive attitude

Responsibilities

• Manage customer accounts to drive high satisfaction, increased sales, and strong gross margins
• Handle day-to-day customer needs including: Quoting and pricing, Order entry and tracking, Delivery updates and follow-up
• Resolve customer issues by processing credits, debits, and returns (RMA)
• Collaborate with Operations and Engineering to ensure accurate fulfillment of customer requirements
• Monitor and maintain pricing and inventory agreements
• Provide ongoing support to the outside sales team
• Accurately document transactions and maintain records to ensure service continuity
• Review contracts and orders for completeness and accuracy prior to processing
• Manage complex shipping and routing requirements, including freight terms and carrier selection
• Participate in a weekly rotation: Phone Support: 45 inbound calls/day (70% of shift when assigned), Email Management: 200+ daily customer emails
• Create and process custom orders between customer interactions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed