Customer Care & Sales Coordinator
About The Position
The Inside Sales Representative on the Portland Glass team is the first point of contact for customers seeking auto, residential, or commercial glass services. The role provides customer support, follows up on leads, inquiries, estimates, and open quotes, and helps convert inquiries into appointments, service jobs, or sales opportunities. The representative coordinates with Portland Glass shops and field teams on job details, availability, pricing, and scheduling, while maintaining accurate customer and job records. The position also includes reviewing estimates and quotes with customers, identifying needs and recommending services, and handling administrative tasks related to customer orders, scheduling, documentation, and communication. Additional duties include scheduling glass installations, placing and receiving product orders, collecting payments, invoicing, and communicating with insurance companies. The role is in-office Monday through Friday during standard core working hours and involves typical office conditions as well as workshop conditions.
Requirements
- High school diploma or GED.
- Ability to build rapport with customers, actively listen, and deliver a positive service experience.
- Patience, professionalism, and a customer-first mindset.
- Strong verbal and written communication skills.
- Comfort handling inbound and outbound phone calls, explaining services, and following up on quotes and inquiries.
- Ability to recommend solutions, overcome objections, and convert inquiries into appointments or sales opportunities.
- Comfort asking for the business and following up consistently.
- Ability to manage multiple customer requests, quotes, appointments, and follow-up activities simultaneously.
- Ability to maintain accurate records and documentation in company systems.
- Urgency and accountability in responding to customers, completing administrative tasks, and managing a high volume of leads.
- Consistent follow-through on commitments and customer communications.
- Ability to meet the physical demands of the role, including standing and sitting in an office, occasionally lifting 50 pounds, lifting computer equipment, supplies, and materials, using office equipment and computers, climbing ladders, handling glass and related materials, and carrying equipment for measurements and design assessments.
Nice To Haves
- Previous sales experience is strongly preferred.
Responsibilities
- Serve as the first point of contact for customers needing auto glass, residential glass, or commercial glass support.
- Answer customer questions, explain services, and help customers understand next steps.
- Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
- Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
- Coordinate job details, availability, pricing, and scheduling needs with Portland Glass shops and field teams.
- Maintain accurate customer, job, quote, and follow-up notes in company systems.
- Review estimates and quotes with customers, address questions, and help move work forward.
- Identify customer needs and recommend appropriate Portland Glass services to support sales growth.
- Handle administrative tasks related to customer orders, scheduling, documentation, and communication.
- Schedule glass installations, place orders, receive product, collect payments, invoice, and communicate with insurance companies.
- Help create a positive customer experience that reflects Portland Glass’s reliable service and community-focused support.
- Perform other duties as required.
Benefits
- Competitive pay of $20–$23 per hour, based on experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
