Sales Support Specialist
About The Position
Join a global leader in power transmission solutions known for delivering world-class quality, reliability, and customer service. As part of an international network supporting industrial and corporate clients, our team is dedicated to providing cutting-edge products and exceptional customer experiences. We are currently seeking a detail-oriented and customer-focused Inside Sales Representative to join our team in Wheeling, IL. As an Inside Sales Representative, you will play a key role in managing customer relationships, driving sales growth, and ensuring a seamless order lifecycle.
Requirements
- 2+ years of experience in manufacturing sales support or customer service
- Strong understanding of order entry and product knowledge management
- Proficiency in Microsoft Office Suite (Excel, Outlook, etc.)
- Experience working with ERP systems
- Sales support & account management
- Order entry & ERP systems
- Customer service excellence
- Pricing & data accuracy
- Strong attention to detail
- Ability to manage KPIs and deadlines
Nice To Haves
- Experience with QAD ERP system
- Familiarity with CRM tools and pricing structures
Responsibilities
- Manage assigned customer accounts to increase customer satisfaction, sales, and gross margin
- Process quotes, orders, and follow-ups, providing accurate delivery timelines and updates
- Handle customer inquiries and resolve issues, including credits, debits, and returns
- Collaborate with Operations and Engineering to communicate customer requirements
- Monitor and manage pricing agreements and inventory levels
- Support outside sales teams with account coordination and order management
- Maintain accurate records and documentation to ensure continuity and informed decision-making
- Identify and escalate issues to management in a timely manner
- Manage 50–75 complex orders with multiple line items
- Work with both domestic and international clients on the Power Transmission Team
- Rotate phone support weeks: 70% of the day handling inbound calls (avg. 45 calls/day)
- Remaining time dedicated to order processing, follow-ups, and research
- Utilize a headset-based phone system with availability controls for workflow balance
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
