Inside Sales Representative

US LBM•North Branch, MN

21h•$18 - $21

About The Position

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM, provide building materials to construction professionals while combining national scale with the service, expertise, entrepreneurial culture, and customer relationships of local brands. US LBM describes itself as a people-first company that offers associates access to resources, training, and developmental opportunities. The Inside Sales Representative assists with sales to new and existing customers and provides product support to outside sales representatives. The role provides quotes and product dimension information in person and over the phone. The listed pay rate is $18.00–$21.00 per hour.

Requirements

High school diploma or GED.
1–3 years of experience in the building materials industry, with basic knowledge of products and applications.
Ability to operate a computer, calculator, and cash register.
Knowledge of building supplies, applications, related equipment, and/or the construction industry.
Good interpersonal and customer relations skills, with excellent oral and written communication skills.
Familiarity with inventory and inventory control.
Ability to walk throughout yards, plants, and offices.

Nice To Haves

1–3 years of inside sales experience.

Responsibilities

Respond to customer inquiries about product selection, orders, prices and quotations, complaints, and delivery and installation schedules.
Initiate telephone calls to customers to generate sales.
Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
Coordinate the purchase and delivery of special products and obtain information about pricing, specifications, uses, and availability.
Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
Maintain stock levels on the sales floor and in the stockroom.
Research credits, returns, and late payments as needed.
Check back orders and resolve outstanding issues; solve billing problems and compile data for closing.
Handle special orders and advanced pricing, and assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Perform other duties as assigned.
Comply with company policies and standards.
Adhere to the company’s commitment to workplace safety.
Participate in and complete assigned training.