Inside Sales Representative

EPIC Health System • Southfield, MI

9d • Onsite

About The Position

EPIC Health is expanding its sales organization and seeking a motivated Inside Sales Representative – Healthcare to support multiple healthcare-focused business lines, including Unity Self-Funded Health Plan and Exodus DPC (Direct Primary Care). This is a fast-paced, metrics-driven sales role for someone who enjoys proactive outreach, consultative selling, and helping businesses and individuals explore accessible, cost-effective healthcare solutions. This position is fully onsite at our Southfield, MI headquarters and offers a competitive hourly base rate plus commission, with opportunities for professional growth as our organization continues to expand.

Requirements

• 1–3+ years of inside sales, outbound sales, or call-center sales experience
• Strong communication skills and a professional, confident phone presence.
• Ability to conduct high-volume outreach and work toward activity-based and revenue-based goals.
• Consultative selling skills, including asking questions, identifying needs, and addressing objections.
• Ability to learn and clearly explain healthcare, insurance, and Direct Primary Care concepts.
• Experience using CRM systems and maintaining accurate sales records.
• Strong organization, follow-up, and time-management skills.
• A motivated, results-oriented approach and interest in growing into more advanced sales or leadership roles.

Nice To Haves

• Healthcare, insurance, or employee benefits sales experience preferred.

Responsibilities

• Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospective clients.
• Present and explain Unity’s self-funded health plan solutions and Exodus DPC’s Direct Primary Care model.
• Identify prospect needs, qualify opportunities, address questions, and recommend appropriate solutions.
• Convert inbound leads and referrals into qualified appointments, proposals, or enrollment opportunities, depending on the business line.
• Maintain consistent daily sales activity, including calls, appointments, follow-ups, and pipeline updates.
• Accurately document prospect interactions, sales activity, and outcomes in the CRM.
• Build and maintain a strong sales pipeline using cold and warm leads, referrals, digital inquiries, and company-provided prospecting tools.
• Engage prospects by phone and virtually, guiding them from initial interest through the sales process.
• Follow established sales workflows and follow-up practices to improve engagement and conversion.
• Monitor opportunities, identify barriers to closing, and maintain accurate pipeline forecasts.
• Collaborate with sales leadership to achieve individual and team sales goals.
• Partner with marketing, community outreach, and outside sales teams to coordinate lead generation and handoffs.
• Support appointment-setting and follow-up for larger employer, municipal, and strategic opportunities.
• Share feedback on lead quality, prospect objections, and market trends to improve sales messaging and outreach.
• Participate in sales training, role-play sessions, and ongoing product education.
• Work with relevant business-line leaders to ensure prospects receive accurate information and a professional experience.

Benefits

• Competitive hourly pay plus commission.
• Structured sales training and ongoing professional development.
• Exposure to healthcare solutions, self-funded health plans, and Direct Primary Care.
• Opportunities for career advancement into Team Lead, Outside Sales, or sales leadership roles.
• A collaborative, team-oriented environment with support from experienced leadership.
• The opportunity to contribute to a growing healthcare organization with multiple business lines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed