Inside Sales Representative
About The Position
The Inside Sales Representative supports the external sales force and customers across one or more assigned sales territories. Working in partnership with the Territory Manager or Sales Representative, this role helps build strong customer relationships and deliver responsive customer service. The position requires efficiency and productivity in a high-volume, fast-paced, detail-oriented environment while maintaining general working knowledge of S&C products and services. The role processes and verifies sales-related requests and transactions, assists with customer and order issues, and uses Microsoft applications, Salesforce, and Oracle. It also contributes suggestions for improving sales processes. The position is hybrid and works 8:00 a.m. to 5:00 p.m., Monday through Friday. The estimated annual base salary range is $53,944–$71,475, and the role is eligible for S&C’s annual incentive plan, subject to eligibility criteria.
Requirements
- At least 3 years of customer service experience within a manufacturing-type company.
- Proficiency with computer software systems, including MS Office and MS Excel.
- Working knowledge of Oracle and Salesforce.
- Strong communication and interpersonal skills, with dedication to customer satisfaction.
- Strong attention to detail and analytical skills.
- Strong technical capacity.
- Ability to communicate and work cooperatively with all levels within the organization.
Nice To Haves
- Basic knowledge of low- to medium-voltage electricity.
Responsibilities
- Manage assigned sales territories and support Sales and customers with inquiries about products, orders, and processes.
- Review drawings, Specification Bulletins, and other resources to troubleshoot routine requests or problems involving customer orders, accounts, and related issues.
- Process and verify the accuracy of literature requests, quotation requests, sales orders, credits, debits, and returns.
- Negotiate shipment schedules and expedites.
- Use Microsoft applications, Salesforce, and Oracle to process requests.
- Identify sales processes needing improvement and suggest improvements.
- Build customer loyalty through helpful and responsive communication.
- Maintain general working knowledge of S&C products and services.
Benefits
- Eligibility for S&C’s annual incentive plan, subject to eligibility criteria.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
