Inside Sales Representative

Nevada Heat Treating LLC•Jessup, MD

9h•Remote

About The Position

The Inside Sales Representative is responsible for supporting customers and the broader outside sales team by facilitating customer communication, order entry, quote/opportunity management, and general project level administration. Commitment to and support of the Company Core Values are key to success in this position.

Requirements

Excellent attention to detail
High school diploma
2+ years of experience using Microsoft Office
2+ years of inside sales experience
A&D Customer experience
2+ years of experience using a CRM software, such as Salesforce
2+ years of experience using an ERP software entering Sales Orders
Familiarity with working in a manufacturing environment
Excellent communication skills, both written and oral
Must be adaptable to a changing work environment and competing demands.
Must be capable of working with minimal supervision.
Authorization to work in the United States.
To conform to U.S. export control regulations, you should be eligible for any required authorizations from the U.S. Government.

Nice To Haves

Ability to speak and understand basic safety and manufacturing instructions.
Ability to add and subtract up to four place decimals. Ability to multiply and divide with 10’s and 100’s.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

Support the outside sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
Function as account owner for small to mid-size customers with support from Business Development Executive’s situationally, including price setting withing guidelines
Answer and return customer phone calls and emails.
Troubleshoot, research, resolve and escalate issues as necessary.
Research customer complaints and support sales team in resolution.
Collaborate with PM’s, Engineering, and Operations regularly to best serve the customer
Regularly monitor customer portals used to communicate RFQ’s, PO’s, requested date changes, etc...
Other duties as assigned.