Inside Sales Representative
Cleveland Browns•Berea, OH
About The Position
The Inside Sales Representative generates ticket sales by contacting current and past customers and qualified sales leads. The role sells and upsells products including season tickets, premium hospitality, suites, and group tickets, and handles incoming customer inquiries related to Cleveland Browns season ticket sales. The representative works with a computerized ticketing system and performs other duties as assigned. The role requires evening and weekend shifts and includes game-day responsibilities.
Requirements
- Bachelor's degree.
- Strong customer-service focus, positive and helpful attitude, and willingness to go above and beyond.
- Excellent verbal and written communication and active listening skills.
- Proficiency in data entry and attention to detail.
- Flexibility to work shifts that include evenings and weekends.
- Ability to work well in a team and complete tasks independently.
- Self-starter able to be creative within a structured environment.
- Computer literacy, including Microsoft Word, Excel, and Outlook, and proficiency using the Internet.
- Excellent grammar, voice, and diction.
- Strong interpersonal skills and a team-oriented spirit to provide exceptional service to Browns fans.
- Ability to understand products and services, research and communicate information, and record daily activities in a fast-paced environment.
Responsibilities
- Contact current and past customers and qualified sales leads to generate new sales.
- Sell and upsell season tickets, premium hospitality, suites, group tickets, and other offerings.
- Work with a computerized ticketing system.
- Handle all work associated with incoming customer inquiries for Cleveland Browns season ticket sales.
- Adhere to Cleveland Browns organization policies and procedures and act as a role model within and outside the organization.
- Perform duties as workload necessitates and meet department productivity standards.
- Manage time flexibly and efficiently, prioritizing workload.
- Perform other duties as assigned.
