Inside Sales Representative

Sunstate • Corpus Christi, TX

1d • Onsite

About The Position

The Inside Sales Representative (ISR) generates revenue, builds customer relationships, and executes rental transactions. The role uncovers customer needs, recommends equipment solutions, opens new accounts, and contributes to Sunstate’s growth strategy. Guided by a structured competency framework, the position is designed to develop future Outside Sales and Operational leaders.

The ISR engages customers, follows up on leads, processes rental transactions, and provides responsive service through phone and in-person interactions. The role works closely with Dispatch, Yard, Service, and Outside Sales Representatives to meet customer expectations and coordinate equipment rentals.

Requirements

• Strong interpersonal skills and ability to build rapport quickly with customers and teammates.
• Ability to ask thoughtful questions, listen actively, and identify customer needs.
• Interest in sales, account management, or customer success, with willingness to learn and grow.
• Confident communication skills and comfort engaging customers by phone and in person.
• Attention to detail and ability to process information accurately and follow procedures.
• Organization and ability to manage multiple tasks, requests, and follow-ups in a fast-paced environment.
• Initiative, follow-through, and willingness to seek feedback for improvement.
• Adaptability and resilience, including the ability to stay positive amid challenges or changing priorities.
• Strong technology aptitude and ability to learn systems such as Salesforce and RentalMan (AS400).
• Proficiency in Microsoft Office, including Outlook, Excel, and Teams.
• Ability to work safely and remain fully alert and unimpaired.
• Ability to lift 25 lbs., occasionally lift 50 lbs., and possibly lift 90 lbs. with a lifting aid.

Nice To Haves

• Associate or bachelor’s degree; business, communications, or a related field preferred.
• Familiarity with DOT guidelines related to equipment transport.
• English/Spanish bilingual ability, depending on location.

Responsibilities

• Engage customers to uncover needs, recommend rental solutions, and expand orders through suggestive selling.
• Open new accounts, increase revenue per transaction, and participate in local sales campaigns and seasonal equipment promotions.
• Assist customers with equipment selection based on job site needs and Sunstate’s fleet offerings.
• Make outbound calls and follow up on leads from various sources; convert interest into rental opportunities and document leads in Salesforce.
• Respond promptly and professionally to inquiries, assist walk-in and phone customers, and resolve service or rental issues.
• Coordinate with internal teams to provide timely, seamless customer communication.
• Execute rental-cycle tasks, including reservations, contracts, deliveries, returns, and adjustments.
• Process orders accurately, collect documentation, and enter information into RentalMan (AS400).
• Maintain accurate data in RentalMan and Salesforce and monitor open contracts daily for billing and resolution of damages or disputes.
• Demonstrate basic awareness of DOT-related regulations when supporting dispatch coordination or equipment delivery planning.
• Partner with Dispatch, Yard, Service, and Outside Sales Representatives to meet customer expectations; communicate special requests, deadlines, and changes, and share qualified leads.
• Manage competing customer demands, priorities, follow-ups, and commitments with urgency, accountability, and composure, including during busy periods.

Benefits

• Quarterly performance bonus.
• Paid weekly.
• $200 annual work boot allowance.
• Free rental of any company equipment.
• Free prescription safety glasses.
• “My Holiday” benefit to celebrate a personally meaningful holiday without using PTO.
• Vacation Overtime Averaging benefit that pays overtime while on vacation.
• Robust overall benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed