Inside Sales Representative - 1A

Radwell International•Saint Charles, MO

2d•$60,000 - $100,000

About The Position

The Inside Sales Representative uses Salesforce to provide sales and customer support, respond to customer inquiries, and manage sales leads originating primarily from telephone inquiries. The role handles sales opportunities across all products, works to convert those opportunities into billable sales, and helps source products not currently supplied by Radwell. The position is scheduled Monday through Friday, 9 a.m. to 6 p.m. Average representative earnings are stated as $60,000–$80,000 in Year 1 and $80,000–$100,000 in Year 2; the posting does not specify a salary range. The role is eligible for commission beginning on day one. Performance is measured through sales and activity metrics, including quotes per day, monthly invoice volume (minimum $200,000), quote-to-order ratio, outbound calls, invoiced dollars generated, and calls taken. Employees are also evaluated on customer satisfaction. Reviews include an introductory review at approximately 80 days, brief monthly written reviews, and a formal annual review.

Requirements

Understand the sales cycle and be able to learn and understand the Radwell International sales cycle.
Strong computer skills and ability to learn and use Radwell computer systems in an automated work environment.
Strong computer proficiency, including use of email, the internet, Microsoft Office, and other computer tools.
Ability to multitask and work at a fast pace.
Attention to detail.
Problem-solving abilities.
Good communication skills.
Ability to sell.

Nice To Haves

Previous sales or customer service experience in a related environment, or a college degree, is preferred.

Responsibilities

Respond to customer inquiries by phone, email, or other means.
Manage sales opportunities for all products and perform the sales tasks needed to convert opportunities into billable sales.
Source products from manufacturers not currently supplied by Radwell and negotiate the best purchase price for those products.
Check inventory and fulfill orders from inventory when possible.
Communicate with customers by phone and email in a timely, efficient, and professional manner.
Support high customer satisfaction as measured through surveys, customer feedback, and other means.
Enter quotations and orders into sales order processing systems; maintain accurate sales, delivery, payment-term, and other order information; confirm orders with customers; and complete follow-up and order cleanup as needed.
Meet minimum daily standards for quotes and other sales output expectations.
Build new customer records in sales order processing systems and capture complete, accurate information for new and existing customers.
Coordinate with Radwell departments to meet customer commitments.
Maintain product and pricing information in Pricetool and other business systems, create part numbers as needed, and maintain the product sourcing database.
Assist with business-system database cleanup and ongoing maintenance.
Proactively develop new business through outbound customer calls and other methods.
Perform other duties, tasks, or work as assigned.