INSIDE SALES REP - I

Controls Center Inc • Ashland, KY

7h • $20 - $22

About The Position

The Inside Sales Representative establishes customer relationships, fills orders, sizes and sells equipment, and performs limited telephone marketing. The role requires product knowledge, strong time management, interpersonal and communication skills, and a commitment to the company’s mission to “Make the tech in the truck more efficient” and vision to “Enhance lives through solutions.” The representative is expected to uphold the company’s values of honesty, excellence, accountability, respect, and teamwork.

Requirements

• Ability to work in a fast-paced environment.
• Excellent customer service skills.
• Excellent verbal, written, and communication skills.
• Attention to detail.
• Excellent time management skills.
• General knowledge of inventory systems.
• General knowledge of HVAC products, concepts, and the industry.
• Skill in using web-based tools to research products and information.
• High school diploma or GED required.
• Two years of experience as a Sales and/or Service Associate in HVAC or a similar industry preferred.

Nice To Haves

• Knowledge of RF-based inventory systems.
• Vocational school degree or certificate, associate degree, or bachelor’s degree in a related field.
• Two years of experience as a Sales and/or Service Associate in HVAC or a similar industry.

Responsibilities

• Develop meaningful relationships with customers to encourage trust and loyalty.
• Understand and demonstrate products or services to customers.
• Determine customers’ replacement HVAC/R parts needs based on inspection or verbal descriptions.
• Research and source products using computer systems, catalogs, telephone, or other resources to meet or exceed customer needs.
• Enter sales orders into the computer system.
• Balance cash drawers, create credit invoices, and process pick/pack orders and will-call.
• Process customer returns and warranties.
• Perform other job-related duties as assigned.

Benefits

• Generous paid time off policy.
• 401(k) retirement program with company match.
• Medical, dental, and vision plans.
• Medical Expense Reimbursement Program featuring a Healthcare Savings Account and “No Deductible” medical plans.
• Employer-paid short- and long-term disability insurance and life insurance coverage.
• College tuition program.
• Comprehensive Employee Assistance Program.
• Multiple bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED