Inside Sales - Inside Sales Rep - Level I

Infinite Electronics•Lewisville, TX

15h•Hybrid

About The Position

Infinite Electronics is seeking a customer-focused Inside Sales Representative I to help customers address urgent product needs while supporting revenue growth and delivering a high-quality customer experience. The role handles customer interactions and order processing, provides product quotes and recommendations, follows up on sales inquiries, and builds customer rapport. It reports directly to the Sales and Service Supervisor and works with customer service and technical sales support teams in a collaborative, fast-paced environment. Work is typically performed in an office environment during normal or extended business hours, with a minimum of two days per week in the office. The company may change its work environment policies, potentially requiring on-site work up to five days per week. The role involves routine use of office equipment and prolonged periods of sitting at a desk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of experience in a fast-paced, customer-facing sales or service environment.
A demonstrated record of meeting or exceeding established sales quotas.
Clear and persuasive verbal and written communication skills.
Strong active listening skills.
Strong problem-solving skills, including the ability to address customer challenges and objections.
Adaptability to different customer personalities, industries, and changing market conditions.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to work across multiple systems concurrently, including a CCaaS platform.
Ability to learn new concepts quickly and adapt to a fast-paced, changing environment.
Strong work ethic and collaborative mindset.
Strong organizational and time-management skills, including the ability to prioritize and manage multiple opportunities.
High school diploma.
Ability to perform repetitive motions and routinely use computers, telephones, copiers, and scanners; prolonged sitting at a desk is required.
Ability to perform the essential duties in the described work environment, with or without reasonable accommodation.

Nice To Haves

Experience working across multiple brands and navigating internal systems, including ERP systems.
College degree.
Technology-related B2B experience.

Responsibilities

Handle high volumes of customer calls, chats, and emails, and process orders during live conversations.
Respond efficiently to customer inquiries and provide real-time assistance while multitasking.
Generate and deliver real-time quotes based on product pricing and offerings.
Provide accurate pricing information and uphold same-day responsiveness.
Identify customer buying needs through effective questioning.
Use sound business judgment to decide when to seek additional support or escalate issues.
Make outbound calls to follow up on sales inquiries and quotes, conduct customer discovery, and recommend products based on buying history.
Resolve conflicts and maintain customer satisfaction and loyalty during difficult interactions.
Collaborate across functions to provide accurate, current information to internal and external contacts.
Gather information to support improvements to the customer experience and inform company strategy.
Follow established sales processes and guidelines.
Participate in ongoing training and development.
Meet daily qualitative and quantitative targets and contribute to service, productivity, and quality objectives.