Inside Sales Representative

Avnet•Cherry Hill, NJ

2d•Hybrid

About The Position

The Inside Sales Representative combines inside sales and customer service with technical and systems knowledge to sell products, services, and solutions to new and existing customers through inbound and outbound communications, including telephone, email, fax, and portals. The role develops and manages trusted customer relationships, promotes company solutions, identifies sales opportunities, and supports increased market share, sales, and supplier margins while meeting financial sales metrics. The position operates independently with minimal supervision and applies working knowledge of organizational practices and procedures. Work is generally semi-routine, though alternative solutions may sometimes be needed. The role requires setting priorities, managing time, collaborating with internal departments and customers, and responding to requests. Decisions may affect the department, and errors may result in lost time, resources, or customer satisfaction. The representative should have thorough knowledge of solutions or assigned products in a specific brand and be able to identify qualified new customers among smaller, less complex accounts. Occasional travel to customer sites or training, including overnight travel, may be required. The position is hybrid, as indicated by the job posting’s #LI-HYBRID designation.

Requirements

High school diploma or equivalent.
Typically at least two years of related experience.
Thorough knowledge of solutions or assigned products in a specific brand.
Ability to identify new qualified customers for inclusion in Avnet’s portfolio of smaller and less complex accounts.
Intermediate knowledge of systems such as SAP, ERP, and order management.
Working knowledge of Excel for problem solving, formulas, analysis, formatting, and data manipulation.
Working knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx.
Ability to work independently with minimal supervision, establish priorities, and manage time.
May be required to travel occasionally to customer sites or training, including overnight travel.

Responsibilities

Delivers solutions or identifies opportunities to create a positive customer experience using independent judgment and sales methodology.
Initiates and responds to sales inquiries from prospective and existing customers to promote products, services, and capabilities.
Responds promptly and accurately to customer information requests.
Monitors and follows up on sales activities from initial contact through order fulfillment to meet or exceed customer requirements.
Maintains and expands sales with existing accounts through strong customer service and knowledge of customer needs, market opportunity, pipeline projects, and critical start dates.
Coordinates sales efforts and strategies with internal resources, including product, materials, field sales, and suppliers.
Communicates current product information and provides accurate pricing, quotes, and input on products and final solutions.
Coordinates customer requirements for inventory, delivery lead times, and unit prices.
Performs other duties as assigned.