Inside Sales Representative
Cleveland Browns•Berea, OH
About The Position
The Inside Sales Representative generates ticket sales by contacting current and past customers and qualified sales leads. The role sells and upsells Cleveland Browns ticketing and hospitality products, including season tickets, premium hospitality, suites, and group tickets. It handles incoming customer inquiries about season ticket sales and uses a computerized ticketing system. Work is normally performed in an interior office environment, with game-day responsibilities.
Requirements
- Bachelor's degree.
- Strong customer-service focus, positive and helpful attitude, and willingness to go above and beyond.
- Excellent verbal and written communication, active listening, grammar, voice, and diction.
- Proficiency in data entry and attention to detail.
- Flexibility to work shifts that include evenings and weekends.
- Ability to work well on a team and complete tasks independently.
- Self-starter who can be creative within a structured environment.
- Computer literacy, including Microsoft Word, Excel, and Outlook, and proficiency using the Internet.
- Strong interpersonal skills and a team-oriented spirit to provide exceptional service to Browns fans.
- Ability to understand products and services, research and communicate information, and record daily activities in a fast-paced environment.
Responsibilities
- Contact current and past customers and qualified sales leads to generate new sales.
- Sell and upsell products including season tickets, premium hospitality, suites, and group tickets.
- Work with a computerized ticketing system.
- Handle all facets of incoming customer inquiries related to Cleveland Browns season ticket sales.
- Adhere to Cleveland Browns organization policies and procedures.
- Act as a role model within and outside the organization.
- Perform duties as workload necessitates and other duties as assigned.
- Manage time flexibly and efficiently, prioritize workload, and meet department productivity standards.
