INSIDE SALES/CALL CENTER REPRESENTATIVE
About The Position
The Inside Sales Representative performs customer service and sales duties, including in-store sales, answering sales-related phone calls, providing customers with estimates and options, assisting walk-in customers, looking up parts, creating work and sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services. The role serves customers through multiple sales channels and works with dispatch to support timely product delivery. The position requires basic computer and application skills, effective listening and one-on-one communication, the ability to interpret customer needs, good organizational skills, and basic knowledge of driveline products. The work includes physical activities such as handling items weighing up to 50+ pounds, frequent walking, kneeling, bending, and extended standing, as well as reaching overhead and climbing ladders or stairs. Occasional business travel may be involved for development and training activities.
Requirements
- High school diploma or GED equivalent.
- Basic computer and application skills.
- Effective listening and one-on-one communication skills.
- Ability to interpret customers’ needs.
- Good organizational skills.
- Basic knowledge of driveline products, including transmission models and parts; differential models and parts; PTO, pumps, and hydraulic valves; and steering.
- Ability to lift, move, or transport items weighing up to 50+ pounds.
- Ability to walk, kneel, bend, and stand for extended periods, and to reach overhead and climb ladders or stairs.
Responsibilities
- Sell products and services through channels including Used Parts, E-Bay, branch locations, and website digital marketing channels.
- Provide customers with timely and accurate pricing and availability quotes.
- Follow up with customers as needed.
- Close sales by promoting Valley’s values of availability, quality, and service.
- Sell additional products or services to customers.
- Greet and acknowledge customers to maintain goodwill.
- Record sales and customer transactions.
- Follow company cash, credit, and check processing procedures.
- Coordinate with dispatch to support timely product delivery.
- Promote Valley’s products professionally.
- Participate in occasional ride-alongs, regional sales blitz initiatives, offsite training, or team-building events as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
