Call Center Sales Representative

Four State Trucks•Joplin, MO

8h•Onsite

About The Position

These sales positions answer all customer questions regarding company products and identify customer needs based on answers, data, and information. There are three sales levels in the call center: Parts Associate, Parts Pro, and Parts Expert.

Requirements

High School diploma, or GED equivalent needed.
Previous sales experience needed.
Excellent customer service skills required: Detail oriented, self-starter, focused & goal oriented.
Strong interpersonal, communication, problem solving, and organizational skills.
Proficient with MS Office, especially Word, Excel, Outlook.
Must possess and maintain a positive attitude & a calm demeanor when dealing with customers.
Proficient in grammar and spelling areas.
Possess excellent attendance record.

Responsibilities

Fields inbound calls to identify customer needs, providing 2nd mile customer service.
Meets or exceeds minimum call quality mandates.
Coordinates logistics of getting product shipped to customers.
Grows product knowledge, efficiency levels, and weekly sales numbers.
100% use of Zing Tree as initial source of product identification.
Uses concepts of CRM software as needed.
Works towards being in top 50% of sales staff in regards to calls fielded.
Provides customer resolution of issues with minimal call back, effort.
Moves towards top 50% number of invoices, and dollar amount sold.
Meet/exceeds minimum call mandates with 6 consecutive weeks of call bonus.
Completes 10 sales/product training modules.
Completes all product knowledge modules.
Performs job duties with minimal direction from supervisor.
Works towards top 25% of sales staff in regards to calls fielded.
Moves towards top 25% status number of invoices & dollar amount sold.
Earns call bonus for 10 consecutive periods.
Performs other duties as assigned.