Inside Sales Representative

Flow Control Group•McHenry, ND

10d

About The Position

BPH Pump and Equipment is your partner in fluid handling equipment. As your pump specialists, we are a full service distributor of fluid handling equipment providing everything from equipment selection through installation and ongoing maintenance. We understand that a solution is more than simply a pump-in-a-box — we are ready to help on the fluid handling side of your operation. BPH Pumps is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Requirements

Technical aptitude with the ability to quickly learn product information
Excellent communication skills
Able to multi-task, be neat and detail-oriented and work quickly
Ability to both work/learn independently and collaborate with other teammates
An energetic and entrepreneurial attitude be creative, adaptable & flexible
Desire to learn be a sponge, be inquisitive, seek and find solutions
Superior problem-solving skill set
Proficient computer skills, especially with Microsoft Office application

Responsibilities

Prepare accurate cost estimates and quotations by reviewing customer specifications, drawings, data sheets, and other related documents.
Prepare and submit required customer documentation; obtain and organize required documentation from manufacturers and suppliers.
Size and select technical products and services that align with customer requirements, application conditions, lead times, and commercial expectations.
Maintain complete, accurate, and timely quote, order, and customer records in accordance with company processes and policies.
Explain product applications, features, benefits, and available options to gain customer acceptance and support sound purchasing decisions.
Assist customers with special orders and specialty applications, engaging manufacturers, suppliers, or outside sales resources when needed.
Resolve product issues and determine product needs by phone or email using effective discovery, technical knowledge, and sound judgment.
Develop in-depth product and application knowledge and stay current on product changes, new offerings, and supplier capabilities.
Identify current and future customer equipment requirements and surface cross-sell, replacement, upgrade, and new-project opportunities.
Respond promptly and professionally to phone and email correspondence from customers, manufacturers, suppliers, and outside sales team members.
Establish and maintain strong rapport with customers, principals, suppliers, and outside sales staff.
Work in concert with the outside sales team by sharing qualified leads and opportunities, coordinating follow-up, and prioritizing the growth of new accounts.
Adhere to established sales processes and policies that support company sales, margin, service, and revenue goals. Actively participate in sales meetings, product training, and other development opportunities.
Coordinate internal resources: including purchasing, sales, shipping, and receiving as the primary project coordinator for assigned quotes and orders.
Expedite orders and maintain proactive contact with customers and suppliers regarding status, lead times, documentation, and delivery.
Resolve order problems related to delivery, product availability, specifications, or paperwork directly with customers and suppliers.
Communicate risks, changes, and required actions early, and drive issues to a documented resolution.
Cross-train with operations team members to understand and support warehouse, shipping and receiving, purchasing, and other core workflows.
Provide hands-on operational support as business needs require and in accordance with company procedures and safety expectations.
Contribute to a collaborative, accountable work environment and handle every inquiry and contact in a professional manner.