Inside Sales Representative
About The Position
QXO is a distributor and installer of building products serving the construction and building materials market. Its mission is to modernize the industry through advanced technology and a best-in-class customer experience. The company describes itself as North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. It is targeting $50 billion in annual revenue within the decade through acquisitions and organic growth. The Inside Sales Representative provides customer service and supports sales growth through product knowledge, quotations, order management, and customer relationship development. The role is a primary point of contact for contractors, builders, homeowners, and commercial customers, helping with product selection, pricing, order processing, and project support. The representative works with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to ensure orders are completed accurately and efficiently and to deliver a strong customer experience.
Requirements
- Previous front-line customer service and sales experience.
- Ability to communicate effectively and follow up with customers, vendors, team members, and management.
- Eagerness and ability to learn and retain substantial product information.
Nice To Haves
- Industry experience with construction or building materials.
- Spanish bilingual proficiency.
Responsibilities
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
- Plan and implement telemarketing and prospecting objectives.
- Coordinate delivery and pickup of orders with operations teams.
- Provide support to the Outside Sales team.
- Adhere to pricing guidelines and customer financial services policies.
Benefits
- 401(k) with employer match.
- Medical, dental, and vision insurance.
- PTO, company holidays, and parental leave.
- Paid training and certifications.
- Legal assistance and identity protection.
- Pet insurance.
- Employee assistance program (EAP).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
