Inside Sales

Sunstate Equipment Co., LLC•San Diego, CA

5h•Onsite

About The Position

The Inside Sales position at Sunstate Equipment Co. focuses on increasing revenue through new account acquisition, suggestive selling techniques, and fostering professional relationships. Responsibilities include coordinating and delivering services to customers, processing orders for deliveries and pick-ups, and handling telephone inquiries that may involve mechanical or operational troubleshooting with equipment. This role acts as a virtual link between customers, sales, dispatch, and management, ensuring quality solutions and service. The incumbent will be working approximately 80% in the office and 20% out in the Yard, and will cross-train with Dispatch. Sunstate Equipment Co. emphasizes safety and values its people, offering a supportive work environment and opportunities for growth. The company is a proud second chance employer and an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

Requirements

A minimum of 2 years Customer Service experience required
Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
Be comfortable working with a team and independently, any task could go either way.
You’re a top-notch communicator with an infectious personality; comfortable and charming.
Obtain and maintain valid unrestricted Driver's License, meet minimum age requirement of 21, to drive company vehicle
Have excellent customer service skills. You’ll be talking to a lot of people, keep up the positive attitude!
Be capable of collaborating with other team members: You’ve got sales goals, and you can’t meet all of them alone.
High attention to detail, with ability to switch task with ease

Nice To Haves

A minimum of 2 years Inside sales (direct customer contact) experience preferred
Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred!
Bilingual - Spanish preferred, not required.

Responsibilities

Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
Review the credit card rental file daily to ensure proper and accurate billing
Enter all lost rentals, rate inquiries, and service calls into the counter logbook
Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
Communicate any leads to the field sales personnel for their follow-up.
May be required to help load/unload and deliver equipment for the customers
May be scheduled and required to work extended hours and/or on-call/standby rotation
May perform other duties as assigned

Benefits

$200, annual work boot allowance!
Rent ANY of our equipment for FREE
FREE Prescription Safety Glasses
“My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO!
Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
Robust overall Benefits available
Baby Bonding
Discounts on everything from movie tickets to cell phone bills

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