Inside Sales Representative

Team Builder Recruiting•Gordonville, PA

10d•$22 - $25•Onsite

About The Position

This role involves supporting contractors and homeowners throughout their projects by answering product questions, providing quotes, placing orders, assisting with warranties, and helping resolve service needs. The Inside Sales Representative will build lasting relationships with customers by learning their needs, providing knowledgeable service, and becoming a dependable resource. Responsibilities include assisting showroom visitors, responding to customer calls and emails, preparing accurate quotes and orders, resolving customer issues, supporting contractor pickups, and maintaining showroom samples. Collaboration with sales, warehouse, and delivery teams is essential for a consistent customer experience.

Requirements

3+ years of relevant customer-facing experience
Experience with product knowledge, quotes, orders, project support, or ongoing customer relationships is preferred
Customer service, sales support, order entry, estimating experience
Experience with building materials, construction, home improvement, or a construction-adjacent industry
Microsoft Office, Outlook, CRM, and EPR experience

Nice To Haves

Industry-Savvy: Brings customer service, sales support, order entry, estimating, or related experience from building materials, construction, home improvement, or a construction-adjacent industry.
Experienced: 3+ years of relevant customer-facing experience involving product knowledge, quotes, orders, project support, or ongoing customer relationships is preferred.
Customer-Focused: Enjoys working with customers beyond a single transaction, taking time to understand their project needs and helping them find the right products and solutions.
Detail-Oriented: Understands that accurate product information, quotes, orders, and follow-through are essential when supporting contractors and construction projects.
Dependable: Takes ownership, follows through on commitments, and can be counted on to respond accurately and promptly to customer needs.
Solutions-Oriented: Remains calm when challenges arise, takes initiative, and works toward solutions rather than passing customer problems along.
Tech-Ready: Comfortable using Microsoft Office/Outlook; experience with CRM and ERP systems is preferred.
Values-Driven: Works well on a team and is comfortable in a faith-based culture where generosity, partnership, excellence, respect, and serving others are part of how we work each day.

Responsibilities

Support contractors and homeowners throughout their projects by answering product questions, providing quotes, placing orders, assisting with warranties, and helping resolve service needs.
Build lasting relationships with customers by learning their needs, providing knowledgeable service, and becoming a dependable resource they can count on from project to project.
Assist contractors and homeowners visiting the showroom by explaining product options, helping with selections, and preparing accurate quotes and orders.
Respond to customer calls and emails promptly, handling quote requests, product questions, warranty needs, order placements, and other inquiries.
Prepare accurate quotes and orders while working toward Premiere's standard of completing customer quotes within one business day.
Resolve customer issues by taking ownership, tracking down missing products, coordinating warranty-related reorders, and following through until the customer's needs are addressed.
Support contractor pickups throughout the day by preparing paperwork, obtaining signatures, and helping customers get back on the road efficiently.
Maintain showroom samples by assisting with reordering and stocking so customers have the resources they need when making product selections.
Collaborate with sales, warehouse, and delivery team members to provide customers with one consistent, responsive Premiere experience.