Inside Sales Representative
About The Position
Join REIC Rentals, a customer-focused equipment rental organization, as an Inside Sales Representative supporting sales, operations, and office teams. The role helps ensure customer interactions, rental contracts, billing, and related processes run smoothly and professionally. It is suited to a proactive, highly organized person who can work with customers and data in a fast-paced environment. The representative handles customer inquiries and billing concerns, coordinates rental billing and invoice distribution, maintains contract and billing documentation, and supports accounts receivable and finance processes. The position also uses RentalMan ERP and other systems to manage rental contracts, invoices, and payment records, while providing administrative, data-entry, reporting, and project support. REIC Rentals (formerly Pro Rentals and Sales) provides specialty equipment rental solutions across North America and operates more than 55 locations. The company describes itself as growing and focused on technology, innovation, sustainability, customized solutions, and customer service.
Requirements
- Professional demeanor and strong customer-service and interpersonal skills.
- Familiarity with heavy equipment and experience working with construction and/or contractors.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook, and ability to learn new systems quickly.
- Ability to multitask, prioritize, meet deadlines, and follow through consistently.
- Excellent written and verbal communication skills.
- High attention to detail, strong organization, and a proactive work style.
- Ability to work independently with minimal supervision and collaboratively in a team environment.
- High school diploma or GED required.
- At least 2 years of customer service and administrative experience.
Nice To Haves
- Post-secondary education preferred; a technical certification, associate's degree, or bachelor's degree is a plus.
- ERP experience is a plus.
- Customer service or administrative experience in rental services, heavy equipment, or construction is ideal.
Responsibilities
- Handle incoming customer calls and emails about rental contracts, inquiries, and billing issues.
- Research and resolve customer billing questions, discrepancies, and requests.
- Coordinate rental billing activities and work with sales and operations to address billing needs or issues.
- Work with customer accounts payable teams to distribute invoices properly, including entering invoice details into customer portals when needed.
- Maintain complete, organized, and compliant files for rental contracts and billable documents.
- Enter billing-related paperwork accurately and on time.
- Follow up with customers to support timely invoice payment, review customer accounts monthly, and provide account statements as needed.
- Partner with sales and operations teams to provide accurate rental and customer data.
- Support Finance with preparation for internal and external audits.
- Use RentalMan ERP and other systems to create and manage rental contracts, invoices, and customer payment records.
- Assist with administrative and data-entry tasks and generate reports as assigned.
- Contribute to ongoing and special projects independently and as part of a team.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company match
- Paid life insurance
- Generous PTO
- Company-paid holidays
- Ongoing training, mentorship, and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
