Inside Sales Representative

Sunstate Equipment Co., LLC • Corpus Christi, TX

8h • Onsite

About The Position

The Inside Sales Representative (ISR) generates revenue, builds customer relationships, and ensures rental transactions are executed effectively. The role involves identifying customer needs, recommending equipment solutions, opening new accounts, and contributing to the company’s growth. It follows a structured competency framework intended to support development toward future Outside Sales and operational leadership roles.

The position is based at the Corpus Christi branch. Most work is performed indoors, with required exposure to outdoor conditions and industrial equipment. The role includes customer contact in person and by phone, coordination with internal teams, processing rental transactions, and occasional travel for training or coverage at other branches. The typical schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime eligibility.

Requirements

• Strong interpersonal skills and ability to quickly build rapport with customers and teammates.
• Ability to ask thoughtful questions, listen actively, and identify customer needs.
• Interest in sales, account management, or customer success, and willingness to learn and grow.
• Confident communication skills and comfort engaging customers by phone and in person.
• Attention to detail and ability to process information accurately and follow procedures.
• Organization and ability to manage multiple tasks, requests, and follow-ups in a fast-paced environment.
• Self-starter who takes initiative, follows through on commitments, and seeks feedback to improve.
• Adaptability and resilience, including ability to stay positive when facing challenges or shifting priorities.
• Technology aptitude and ability to learn systems such as Salesforce and RentalMan (AS400).
• Proficiency in Microsoft Office, including Outlook, Excel, and Teams.
• Ability to meet the physical demands of the role, including extended periods of standing and sitting; lifting 25 pounds, occasionally lifting 50 pounds, and possibly lifting 90 pounds with a lifting aid.
• Ability to remain fully alert and work safely around industrial equipment and potential chemical exposures.

Nice To Haves

• Associate or bachelor’s degree preferred, particularly in business, communications, or a related field.
• Familiarity with DOT guidelines related to equipment transport.
• English/Spanish bilingual ability, depending on location.

Responsibilities

• Engage customers to identify needs, recommend rental solutions, and expand orders through suggestive selling.
• Open new accounts, increase revenue per transaction, and assist with equipment selection based on job-site needs and the available fleet.
• Participate in local sales campaigns and seasonal equipment promotions.
• Make outbound calls, follow up on leads, convert customer interest into rental opportunities, and document leads in Salesforce.
• Respond promptly and professionally to customer inquiries; assist walk-in and phone customers as a first point of contact.
• Resolve service or rental issues and collaborate with internal teams to support timely customer communication.
• Manage rental-cycle steps, including reservations, contracts, deliveries, returns, and adjustments.
• Process orders accurately, collect documentation, and enter information into RentalMan (AS400).
• Maintain accurate data in RentalMan and Salesforce and monitor open contracts daily for timely billing and resolution of issues such as damages or disputes.
• Maintain basic awareness of DOT-related regulations while supporting dispatch coordination or equipment delivery planning.
• Coordinate with Dispatch, Yard, Service, and Outside Sales Representatives (OSRs) to meet customer expectations and communicate special requests, deadlines, and changes.
• Share qualified leads and maintain real-time communication with colleagues.
• Manage competing customer demands, priorities, follow-ups, and commitments with urgency, resilience, and accountability while maintaining service quality and compliance.

Benefits

• Quarterly performance bonus.
• Paid weekly.
• $200 annual work boot allowance.
• Free rental of company equipment.
• Free prescription safety glasses.
• “My Holiday” benefit allowing employees to celebrate a personally significant holiday without using PTO.
• Vacation overtime averaging benefit that pays overtime while on vacation.
• Robust overall benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed