Inside Sales Representative

JobStack, Inc.•Whittier, CA

10d•$75,000 - $85,000•Onsite

About The Position

Our client is a well-established and rapidly growing manufacturer’s rep firm that has been a major player in the Southern California electrical market for decades. They represent a strong lineup of leading manufacturers across lighting, electrical, and industrial products and have built a great reputation with distributors and contractors throughout the region. The company has continued to grow and expand, but still has the feel of a close-knit team where people are valued and have an opportunity to build a long-term career. They’re looking to add an Inside Sales Representative to their Santa Fe Springs team. This is a fast-paced, high-volume environment where you’ll work closely with customers, manufacturers, and the outside sales team—handling quotes, orders, pricing, availability, delivery updates, and everything in between. Electrical industry experience is a plus, but not required. They’re really looking for someone who is sharp, organized, customer-focused, and thrives in an environment with a lot of moving pieces. Why take a look? Strong company, great reputation, competitive compensation + benefits, long-term stability, and plenty of opportunity to grow with the team.

Requirements

Basic understanding of product lines represented
Knowledge of customer service principles and practices preferably with experience in an office environment
Ability to work both independently and in a teamwork environment
Experience using Microsoft Outlook, Word, & Excel

Nice To Haves

Electrical industry experience is a plus

Responsibilities

Processes orders and quotations via fax, email or telephone
Handling the overall coordination and execution of customer service for the manufacturer’s we represent
Educating clients and up selling products and services
Handling cancellation or changes while informing the personnel or departments involved
Excellent Customer Service
Answer incoming calls with proper phone etiquette
Promptly respond to all emails, voicemails and phone calls
Promptly and accurately process customers’ orders, quotes or returns
Provide follow up on quotes and orders throughout sales process
Obtain and communicate accurate information
Provide pricing, availability and delivery information
Set up new customer accounts
Handle and resolve customer complaints while escalating to appropriate managers when necessary