Inside Sales Representative

Plansee•Franklin, MA

9d•Onsite

About The Position

Inside Sales Representative at Plansee USA LLC in Franklin, USA. This role specializes in transforming semi-finished molybdenum and tungsten products into complex components. The position is part of a highly motivated team where local expertise meets the global knowledge and values of the Plansee Group. The role is classified as Exempt.

Requirements

5+ years of customer service experience in a business environment - preferably Aerospace/Defense
Strong verbal and written communication skills.
Excellent organizational and time management skills
Ability to read drawings and understanding customer specifications.
Dependable, positive attitude, ability to work independently and in fast-paced environment
Attentive to detail, multitasker, energetic, and forward thinking.
Demonstrates an initiative for success and must be self-motivated.
Due to ITAR requirements, applicants must be authorized to access export-controlled information without a license; US Citizen or Permanent resident.

Nice To Haves

Knowledge of SAP/S4 or similar operating system is a plus but will train.
Background in materials or metal industry is a plus but will train.
Willingness to travel occasionally (up to 10%) for customer visits, trade shows, and to Plansee global sites.

Responsibilities

Oversee accurate and timely entry of customer orders in the SAP ERP system, ensuring all specifications and requirements are captured correctly.
Interface with Sales, R&D, Engineering, Estimating, Quality, Logistics, and Production teams to align on customer requirements, resolve issues, and ensure project success.
Conduct thorough reviews of contracts to ensure compliance with customer expectations, company capabilities, and export control requirements (e.g., ITAR, DPAS), identifying and highlighting potential risks.
Act as the primary contact for customer orders, manage customer requests, and ensure changes are effectively communicated and implemented with internal teams via SAP and PLM systems.
Provide support to sales managers by assisting with inquiry reviews and quotation processes, ensuring timely and accurate responses to customer inquiries.
Build and maintain strong relationships with aerospace and defense customers, addressing inquiries and ensuring high levels of customer satisfaction (CSI KPI).
Maintain high accuracy of project records in SAP ERP, PLM, and file systems, provide status reports to internal and external stakeholders, and ensure all documentation complies with industry standards and regulations, including export control requirements.
Identify opportunities to streamline processes and enhance customer experience within the aerospace and defense sectors.