Inside Sales Rep

Rite-Hite • Salt Lake City, UT

3d

About The Position

At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep helps generate and qualify sales opportunities and supports quote development for territory sellers. The role takes sales as far as possible on behalf of Territory Representatives, improving responsiveness and serving smaller, transactional customers efficiently. The position reports to the Inside Sales Manager and is part of the Inside Sales organization led by the Director Inside Sales. It works closely with Territory Representatives and Field Support to provide a seamless customer experience.

The role is expected to demonstrate Rite-Hite's Values in Action and contribute to a culture of accountability, collaboration, and respect. It supports workplace safety by following Company and OSHA policies, using required PPE, and promptly reporting hazards, near misses, and incidents.

The work location is to be determined. The environment is an office, with minimal travel required, though occasional travel may be necessary. The position involves frequent computer-based work and regular communication, standing, and walking. Occasional duties may include stooping, bending, reaching above the shoulders, and lifting up to 25 pounds.

Requirements

• Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
• 1-2+ years of inside sales, customer service, or call center sales experience.
• Strong phone and digital communication skills.
• Proficiency with CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Consultative, needs-based selling approach.
• Collaborative, team-oriented mindset.
• Ability to meet customer site access and safety requirements, if applicable.
• Ability to pass a background check.
• Eligibility to work in the United States.

Nice To Haves

• Experience in industrial or distribution sales.
• Experience with CRM and sales engagement tools.
• Bilingual Spanish ability, depending on region.
• Experience supporting a field sales team.

Responsibilities

• Support and promote a culture of safety.
• Follow Company and OSHA safety policies and procedures.
• Use required personal protective equipment properly.
• Promptly report hazards, near misses, and incidents.
• Generate and qualify inbound and outbound leads and sales opportunities.
• Support quote development and follow-up for Territory Representatives.
• Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
• Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
• Respond promptly to customer inquiries via phone and digital channels.
• Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
• Support marketing campaign follow-up and demand-generation activities.
• Identify upsell and cross-sell opportunities during customer interactions.
• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
• Demonstrate company values in daily interactions, decision-making, and work.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays.
• Vacation time.
• Personal and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree