Inside Sales Rep

BINSWANGER ENTERPRISES LLC•Branson, MO

4d•Onsite

About The Position

The Onsite Inside Sales Representative is the full-service sales professional at a Binswanger Glass branch. The role serves walk-in and phone customers, manages the quote-to-close cycle, and handles branch-level coordination of invoicing, purchasing, and materials to support day-to-day branch performance. For residential customers, the representative is the full-service point of contact, handling walk-ins and inbound calls, pre- and post-measure quotes, installation scheduling, invoicing, and materials coordination. For commercial service customers, the representative provides phone and in-person support for storefronts, office glass, and emergency board-ups, including quoting, purchase order creation, invoicing, and field scheduling. Binswanger Glass has operated in the glass industry since 1872 and has more than 75 locations across the United States. It specializes in residential glass replacement, commercial glass services, and contract glazing for large commercial construction projects. The company describes its culture as built on craftsmanship, customer service, and developing its people.

Requirements

High school diploma or GED.
At least 2 years of inside sales or customer service representative experience in a branch, trade, or service environment.
Strong phone presence and a customer-first, close-oriented mindset.
Proficiency in Salesforce CRM or a similar system, with the ability to learn new systems quickly.
Organizational skills and attention to detail, with the ability to manage multiple priorities.
Basic math skills for measurements, pricing, and quote preparation.
Comfort with invoicing, purchase orders, and basic materials receiving.

Nice To Haves

Background in glass, construction, or home services.
Familiarity with glass, fenestration, or construction terminology.
Experience with scheduling software or estimating and quoting tools.

Responsibilities

Serve walk-in and inbound phone customers, applying the Binswanger sales process: greet professionally, establish rapport, determine needs, quote, schedule, follow up, and close.
Prepare accurate quotes before and after field measurements using approved phone scripts and email templates, and send formal quotes through Salesforce the same day.
Meet measure-sheet quote service-level deadlines and obtain vendor pricing responses within the stated timeframe.
Follow the specified customer follow-up cadence and mark qualifying opportunities as Close Lost after three unanswered attempts.
Schedule and confirm field measurements and installation appointments, and conduct preliminary customer follow-up for installation scheduling.
Process daily invoicing; create purchase orders for jobs up to $500; order and receive materials; and confirm material order acknowledgements.
Scan packing slips for procurement, process ROAs for checks received at the service center for billing accounts, and assist with inventory as needed.
Distribute national account jobs and online lead requests to the appropriate Binswanger location, and respond to inbound email and web inquiries.
Document interactions, opportunity stages, notes, and outcomes in Salesforce on the same day, and maintain accurate ETAs throughout the sales cycle.
Use warm transfers, answer calls within 30 seconds, ensure proper call dispositions, and participate in team huddles, coaching sessions, and call reviews.
Provide residential customers with walk-in and phone support, quoting, installation scheduling, invoicing, and materials coordination.
Support commercial service customers with quoting, purchase order creation, invoicing, and field scheduling.