Inside Sales Rep

Rite-Hite • Charlotte, NC

3d

About The Position

At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep generates and qualifies leads and supports quote development for territory sellers. The role advances sales on behalf of Territory Representatives to improve responsiveness and efficiently serve smaller, transactional customers. It reports to the Inside Sales Manager and is part of the Inside Sales organization led by the Director Inside Sales. The role works closely with Territory Representatives and Field Support to provide a seamless customer experience.

Employees are expected to demonstrate Rite-Hite's Values in Action and contribute to a culture of accountability, collaboration, and respect. The role also supports workplace safety by following Company and OSHA policies, using required PPE, and promptly reporting hazards, near misses, and incidents.

The position is based in an office, with the work location to be determined and minimal travel required; occasional travel may be required. The job involves frequent computer-based work and periods of sitting, as well as regularly talking, hearing, using hands, standing, and walking. Occasional tasks may involve stooping, bending, reaching above the shoulders, and lifting up to 25 pounds.

Requirements

• Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
• 1–2+ years of inside sales, customer service, or call center sales experience.
• Strong phone and digital communication skills.
• Proficiency with CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Consultative, needs-based selling approach.
• Collaborative, team-oriented mindset.
• Ability to meet customer site access and safety requirements, if applicable.
• Ability to pass a background check.
• Eligibility to work in the United States.

Nice To Haves

• Experience in industrial or distribution sales.
• Experience with CRM and sales engagement tools.
• Bilingual Spanish skills, depending on region.
• Experience supporting a field sales team.

Responsibilities

• Generate and qualify inbound and outbound leads and sales opportunities.
• Support quote development and follow-up for Territory Representatives.
• Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
• Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
• Respond promptly to customer inquiries via phone and digital channels.
• Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
• Support marketing campaign follow-up and demand-generation activities.
• Identify upsell and cross-sell opportunities during customer interactions.
• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
• Support and promote a culture of safety; follow Company and OSHA safety policies and procedures; use required PPE; and promptly report hazards, near misses, and incidents.
• Demonstrate company values in daily interactions, decision-making, and work.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off and more.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays, vacation time, and personal/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed