Inside Sales Operations Director

RTO National•Greenville, SC

66d•Onsite

About The Position

Join RTO National in Greenville, SC, as an Inside Sales Operations Director and be at the forefront of driving our growth strategy. In this onsite role, you will lead a high-performing team dedicated to optimizing sales processes, utilizing your problem-solving skills to tackle business challenges head-on. This position offers the opportunity to work within a customer-centric environment that values excellence and integrity. You will play a pivotal role in shaping our sales strategy while fostering creativity and accountability among team members. Engage with fellow professionals committed to forward-thinking solutions and a culture of respect and candor. Here, your contributions will be recognized, and you will have the chance to elevate your career within a dynamic finance industry setting. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Become an integral part of our mission to deliver outstanding service and results for our clients.

Requirements

Proven leadership experience driving sales performance in a high-volume call center or inside sales environment
Strong ability to recruit, hire, onboard, and develop top-performing sales and operations talent
Track record of coaching and motivating teams to exceed revenue, conversion, and productivity targets
Metrics-driven decision maker with experience managing KPIs (conversion rate, close rate, talk time, QA scores, pipeline activity, etc.)
Highly accountable leader with a strong work ethic and consistent follow-through on commitments
Strong operational background with the ability to improve processes, increase efficiency, and drive scalable execution
Excellent verbal and written communication skills, with the ability to deliver clear expectations and performance feedback
High standards for professionalism, customer experience, and team performance
Strong integrity and compliance mindset, with experience operating in regulated financial services environments
Organized and proactive with strong planning, prioritization, and time-management skills
Skilled at influencing cross-functional partners (training, QA, workforce management, leadership) to achieve business goals
Collaborative, team-oriented leader who builds positive culture while maintaining performance accountability
Bachelor’s Degree.
10+ years of work experience.
Must have experience managing an Inside Sales Team.

Nice To Haves

Operational experiences in call center environment.
Process improvement and LEAN practices.

Responsibilities

Oversee the daily operational execution and effectiveness of the Inside Sales organization.
Ensure consistent workflows, performance standards, and operational cadence to empower the team to scale efficiently while delivering predictable results.
Lead and mentor the Inside Sales personnel, fostering a high-performing culture that drives productivity and accountability.
Monitor performance metrics, conduct regular coaching sessions, and implement strategies to close performance gaps.
Identify and address system and process inefficiencies, ensuring the adoption of tools and reporting practices that enhance operations.
Spearhead crucial projects and initiatives, measuring their impact on sales outcomes.
Drive the overall efficiency and success of the Inside Sales organization, helping RTO National achieve its business goals.