Inside Sales Operations Associate

ASSA ABLOY•Phoenix, AZ

About The Position

The Inside Sales Operations Associate works closely with internal teams and external partners to support the sales process from opportunity through closing the business. This role ensures product system clarity, accurate pricing, and smooth coordination of custom builds to deliver customer solutions efficiently and accurately. The position plays a critical role in aligning sales, operations, and product stakeholders to ensure a high-quality customer experience.

Requirements

2+ years of experience in inside sales, internal sales, or sales support (B2B preferred)
Experience supporting technical or engineered products strongly preferred
Strong customer service and communication skills (written and verbal)
Ability to manage multiple priorities in a fast‑paced environment
Proficiency with Microsoft Office tools; PowerBi is a plus, exposure to CRM or ERP systems is helpful
Computer skills in Microsoft Office.
Ability to effectively present information in one-on-one and small groups.
Ability to read, to write, to communicate, and understand the English language.
Assist the organization with establishing practices that align with ISO requirements.
Communicate and interface with all levels of company organization.
Ability to apply common sense and understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Other duties, as required, such as communication with and travel to customers, suppliers, trade shows and training sites.

Responsibilities

Partner with internal teams to clarify product system requirements, product configurations, and application details for our customers
Provide pricing support and coordination in alignment with sales strategies and approved guidelines
Support the business development team by managing custom branding and private‑label requests from intake through fulfillment
Serve as a trusted point of contact to help sales navigate custom complex power product and access control solutions
Work alongside Sales, Product Management, Marketing, Technical Support, Customer Service, and Operations to setup and track special / custom product requests
Coordinate internally to ensure accurate documentation, feasibility review, approvals, and timelines
Support smooth handoffs between sales, operations, and customer service
Maintain accurate records related to quotes, custom requests, and customer communications
Support internal processes that ensure pricing, and custom product solutions are properly documented and executed
Contribute to continuous improvement of workflows, tools, and cross‑team communication
Manage regulatory compliance requests by following internal processes
Work with the sales team to process product demo requests to ensure timely ship dates