Director of Inside Sales

Caesars Entertainment•Las Vegas, NV

4d•Onsite

About The Position

As Director of Inside Sales, you will be responsible for overseeing the Inside Sales team’s production over multiple Caesars Entertainment properties/markets. Your team’s foremost role will be to act as the primary growth engine for Caesars’ VIP customer base through outbound sales marketing – converting sales activities into casino trips with a seamless hand-off to the on-property service team.

Requirements

Bachelor’s degree in marketing or business
5+ years of sales leadership experience (telesales experience preferred).
Proven ability to effectively collaborate as well as manage and motivate a sales workforce.
Strong analytical skills.
Ability to develop and communicate customer insight findings and recommendations, creating actionable strategies for sales functions.
Ability to work independently and manage multiple initiatives and projects.
Must possess a minimum of five to seven years of successful Management experience as well as five to seven years of successful experience in direct sales, sales management, or business development background in a suitable or related sales field.
College degree or equivalent experience preferred.
Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
Motivator, coach and trainer.
Strategic problem-solving skills, yet comfortable overseeing day-to-day activities.
Must be a proactive change agent.
Should have track record of success in both taking risks and making prudent business decisions.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machines, PC computers, telephone/headset, fax machine, photocopy machine.
Must be able to work in moderate to loud noise conditions.
Must be able to lift up to 15 pounds.
Must be able to move in and around the Casino/Hotel/Mall areas.
Must be able to tolerate areas containing secondhand smoke.
Must be able to work for long periods of time, under fluorescent lighting.
Must be able to work at a desk for the majority of the day, in a seated position.
Must be able to spend the majority of the day working off computer monitors and operating a keyboard.
Although the majority of position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
Must be able to travel as needed.

Responsibilities

Be the liaison between the Inside Sales department and the on-property team for assigned markets.
Ensure teams of Sales Executives are aware of business needs, updates and changes in assigned markets.
Work with Inside Sales Managers to consistently challenge and motivate Inside Sales Executives to reach desired production goals.
Collaborate with the property to create any sales contests/incentives to increase market production and meet business demands.
Provide regular feedback and coaching as well as annual, mid-year, and quarterly reviews for direct reports using available HR tools.
Responsible for performance management, including coaching, motivation and development of Inside Sales Managers.
Coordinate sales programs, activities, and databases with general marketing programs and systems.
Gather information from sales executives with regard to best practices, and keep current on all property events, promotions and marketing offers for up-selling and cross-selling opportunities.
Identify business opportunities and best practices while managing expenses to achieve desired profitability goals.
Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Identify compliance risks and take actions necessary to eliminate or minimize risks.
Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.