Director, Inside Sales

Furnished Quarters•, (Multiple States)

3d•Remote

About The Position

Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25+ years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection. We provide stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent. We’re seeking a strategic and results-driven Director, Inside Sales to lead and optimize our Inside Sales function. This role is responsible for driving revenue growth, improving lead conversion, and ensuring operational excellence across systems, processes, and team performance. You will oversee Inside Sales leadership and team members, partnering closely with Sales Leadership and cross-functional stakeholders to align execution with company-wide revenue goals. This is an ideal opportunity for a hands-on leader who thrives in a fast-paced, data-driven environment and is passionate about developing high-performing teams.

Requirements

Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience)
10+ years of inside sales or B2B hospitality experience
5+ years of leadership experience managing multi-layered teams
Proven success driving revenue growth, forecasting, and KPI performance
Strong experience with CRM systems (Salesforce preferred) and sales operations
Exceptional leadership, coaching, and team development skills
Strong analytical and problem-solving abilities with a data-driven mindset
Excellent communication and stakeholder management skills
Experience working cross-functionally in fast-paced, dynamic environments
Ability to lead through change and drive continuous improvement
Highly organized with strong attention to detail and execution

Responsibilities

Lead, coach, and develop the Inside Sales team, including managers and specialists
Foster a culture of accountability, collaboration, and high performance
Conduct regular performance reviews and establish clear development plans
Oversee onboarding and ongoing training to ensure strong product knowledge and sales effectiveness
Drive lead conversion, reservation quality, and overall sales performance
Partner with Sales Leadership on forecasting, pricing alignment, and occupancy strategy
Monitor pipeline activity and KPIs to ensure revenue goals are consistently met
Identify opportunities to improve sales processes and maximize revenue outcomes
Collaborate with executive leadership to set departmental goals and performance benchmarks
Ensure proper staffing, scheduling, and resource allocation to meet demand
Oversee payroll, scheduling, and operational processes through team leadership
Align Inside Sales execution with broader Business Development initiatives
Ensure data integrity across Salesforce, FQ Live, Oscar, and related systems
Establish and enforce compliance with company policies, SOPs, and data standards
Drive process improvements, automation, and system enhancements
Audit sales activity and reservation data to ensure accuracy and consistency
Serve as an escalation point for complex or high-priority client issues
Partner with Marketing, Operations, Guest Services, and Finance to improve outcomes
Ensure consistent, high-quality communication across all client touchpoints
Support alignment across teams to enhance service delivery and client satisfaction