Inside Sales Membership Advisor, New York City

Equinox • New York, NY

13h • $75,000 - $90,000

About The Position

The Inside Sales Membership Advisor is an Equinox brand ambassador and the first point of contact for prospective members engaging through digital channels. The role manages inbound digital leads, builds relationships over the phone and through email and text, and guides prospects through a personalized membership sales journey. The advisor uses active listening, empathy, and clear communication to understand prospect needs and recommend tailored solutions while managing a high volume of leads with a luxury, high-touch approach.

Using Salesforce and other digital tools, the advisor tracks and nurtures the sales pipeline, books club appointments, and works toward individual sales goals, inside sales goals, assisted sales targets, renewals, and ancillary service targets. The role collaborates with club teams and sales leadership to refine outreach and contribute to an exceptional customer experience. Equinox provides training to develop sales and relationship-building skills.

Requirements

• Previous experience in an inside sales environment with a track record of meeting and exceeding targets.
• Strong interpersonal and communication skills, including active listening, empathy, and problem solving.
• Ability to work in a fast-paced sales environment while balancing a high-touch, personalized customer experience.
• Familiarity with managing digital leads and using CRM tools such as Salesforce.
• Confidence working within an incentive-based compensation structure.
• Enthusiastic, personable, and friendly disposition.
• Passion for health, fitness, and wellness.
• Strong organizational and time-management skills.
• Ability to work a minimum of 40 hours per week, including evenings and weekends, and the last four days of each month.
• Strong sales strategy development and execution skills, particularly in digital lead management.
• Experience with digital and phone sales.
• Ability to collaborate with colleagues toward a common goal.
• Experience with CRM tools such as Salesforce, data analysis, and performance tracking.
• Strong presentation and sales capabilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Legal right to work in the United States.

Nice To Haves

• Experience in the luxury industry.

Responsibilities

• Manage and convert inbound digital leads into memberships and ancillary service packages.
• Build relationships with prospective members through regular communication by phone, email, and text.
• Listen to prospects to understand their needs and recommend tailored solutions.
• Achieve or exceed individual sales goals, in-club assisted sales, renewals, and ancillary service targets.
• Collaborate with the General Manager and Regional Sales Director to refine sales strategies and tailor outreach.
• Manage a large pipeline of digital leads while maintaining high-touch service.
• Book appointments for prospects interested in visiting clubs.
• Create a luxury purchasing experience for inbound leads.
• Collaborate with in-club sales teams to provide support.
• Use Salesforce and other digital tools to track, manage, and nurture leads.
• Follow up with leads to provide a seamless, personalized sales experience.
• Represent Equinox's commitment to excellence and personalized service.
• Gather feedback from new members to improve the sales process and member experience.
• Stay knowledgeable about club services, programs, and products to provide accurate information.

Benefits

• Competitive salary and benefits.
• Complimentary club membership.
• Perks and incentives on products and services, including Personal Training, Pilates, Spa, and Shop.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed