Inside Sales Manager - West

Rite-Hite•Yorba Linda, CA

7d•Onsite

About The Position

The Inside Sales Manager leads the execution of inside sales, lead generation, quoting support, customer support, and new construction support across an assigned region. The role translates enterprise inside sales strategy into regional plans, with accountability for effective lead management, timely customer responsiveness, high-quality sales support, operational performance, workload management, process compliance, employee development, and continuous improvement. The manager leads Inside Sales Representatives and New Construction Support personnel and reports to the Director Inside Sales. The position partners with regional sales and district sales leaders, Customer Excellence, New Construction leadership, Service, Information Technology, Human Resources, and Finance. The manager is expected to model company values and contribute to a culture of safety, accountability, collaboration, and respect. The work location is an office in Salt Lake City, Yorba Linda, or Seattle. Travel throughout the assigned region is approximately 20%, and flexible hours may be required as business needs require. The work includes frequent computer-based activity and may involve sitting, standing, walking, handling objects or controls, and occasionally stooping, bending, reaching above the shoulders, or lifting up to 25 pounds. The hiring range for the position in Yorba Linda, California, is $76,600–$114,950 per year, based on a 40-hour work week. Actual base pay may vary by geographic region, internal equity, and job-related knowledge, skills, and experience. A bonus opportunity may be included. Benefits include medical, dental, vision, life and disability insurance, a 401(k) plan with company match, profit sharing, paid holidays, vacation, personal/sick days, and a well-being program that offers an opportunity to receive an extra day off.

Requirements

Bachelor's degree in Business, Sales, Marketing, Communications, Management, or a related field, or an equivalent combination of education and experience.
At least 5 years of experience in inside sales, sales operations, business development, customer support, sales administration, or related commercial functions.
At least 2 years of leadership, supervisory, team lead, or project leadership experience.
Demonstrated ability to manage multiple priorities, support functions, and stakeholder relationships in a fast-paced environment.
Knowledge of inside sales operations and administration, lead generation and qualification, quoting and sales support, CRM systems and data management, team leadership and employee development, customer service, workload planning, process improvement, performance management, cross-functional collaboration, and business analytics.
Effective verbal and written communication skills, strong organizational skills, and problem-solving capabilities.
Valid driver's license and ability to travel extensively throughout the assigned region (approximately 20%).
Ability to meet customer site access, safety, and security requirements.
Ability to work flexible hours as business needs require.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive business information.
Ability to pass pre-employment checks.
Eligibility to work in the United States.

Nice To Haves

Experience leading inside sales or commercial support teams.
Experience supporting field sales organizations.
Experience in industrial manufacturing, construction products, building products, industrial distribution, or engineered solutions industries.
Experience using CRM systems, sales enablement platforms, analytics tools, and reporting dashboards.
Advanced understanding of inside sales operating models and sales support organizations.
Experience using CRM analytics, workflow automation, and reporting tools to improve team performance.
Knowledge of lead-generation methodologies and pipeline management practices.
Understanding of customer experience and customer support best practices.
Experience implementing process improvement initiatives and operational excellence programs.
Ability to analyze sales performance trends and make data-driven recommendations.
Knowledge of organizational change management and adoption strategies.
Strong facilitation and coaching skills for developing early-career sales talent.

Responsibilities

Lead the regional Inside Sales and New Construction Support organization, translating enterprise priorities into regional execution plans, customer support objectives, and service level expectations.
Lead, coach, and develop regional Inside Sales Representatives and New Construction Support team members.
Manage regional lead generation and qualification activities to support pipeline growth and sales productivity.
Oversee quoting, customer support, opportunity management, and sales administration to ensure timely, accurate, responsive support for field sales teams and customers.
Monitor workload distribution, team capacity, and service delivery to maintain responsiveness, optimize resource utilization, and meet service levels.
Drive adherence to CRM standards, data quality requirements, process documentation, and operational controls.
Partner with Regional Sales Leaders and District Sales Leads to align support resources with regional priorities, customer opportunities, and growth initiatives.
Collaborate with Customer Excellence, Service, Information Technology, Human Resources, and Finance to resolve operational issues, improve workflows, and support continuous improvement.
Coordinate regional construction support activities and ensure timely execution of assigned administrative and sales support processes for New Construction teams.
Monitor regional performance metrics, including lead conversion, quote turnaround time, responsiveness, workload balance, CRM compliance, and support effectiveness, and implement corrective actions as needed.
Identify and implement improvements to productivity, customer experience, process consistency, and operational effectiveness.
Support and promote a culture of safety; follow Company and OSHA safety policies, use required PPE, and promptly report hazards, near misses, and incidents.
Perform other duties and responsibilities as assigned.