Inside Sales Manager

Western Steel Buildings•Salt Lake City, UT

6d•$110,000 - $120,000•Onsite

About The Position

Western Steel Buildings is seeking a driven, experienced Inside Sales Manager to lead their inside sales team. This role is responsible for owning the customer experience from the initial contact to the final contract and will be instrumental in the company's national sales growth. It's a player-coach position where the manager will lead, develop, and hold the Inside Sales Specialists accountable while remaining actively involved in the sales process. The company emphasizes a fast-paced, high-accountability environment focused on maximum effort, relentless drive, and full execution.

Requirements

5+ years of inside sales experience
At least 3 years managing or supervising a sales team
Proven ability to meet and exceed revenue targets, both personally and through a team
Track record of managing project profitability, maintaining healthy margins, and consistently exceeding company goals
Strong coaching instincts and the ability to develop salespeople at different skill levels
Excellent communication skills; professional, persuasive, and responsive in every interaction
Demonstrated commitment to same-day follow-up and disciplined follow-up cadence
Willingness to fully adopt and embrace Dialpad as the primary communication platform, leveraging its AI-driven features
CRM proficiency and comfort using data to manage performance
A high-accountability mindset; you hold yourself to the same standards you hold your team to
The drive to create opportunities rather than wait for them, and the urgency to proactively attack the market
Ability to speak intelligently about current and past projects to establish credibility with clients
An unmatched work ethic and deep personal commitment to the role; lead by example

Nice To Haves

A background in construction, building products, or the steel building industry is strongly preferred
Zoho experience is a plus

Responsibilities

Lead, coach, and develop a team of Inside Sales Specialists, setting performance standards, conducting pipeline reviews, and driving consistent results.
Personally manage and convert direct-to-end-user inquiries, modeling best-in-class sales behavior.
Own the lead routing process, ensuring prompt handling and proper direction of inbound calls and web inquiries.
Build and maintain the team's sales playbook, including call cadences, follow-up processes, objection handling, and quoting workflows.
Oversee the team's use of Zoho CRM, ensuring accurate pipeline data and timely, meaningful reporting.
Report to the VP of Sales & Operations on team performance, pipeline health, and market trends.
Conduct weekly 1-on-1s with team members focused on performance accountability, accomplishments, and planning actions to increase pipeline and close business.
Manage and monitor team performance dashboards for transparency of individual metrics tied to revenue impact.
Ensure the team meets or exceeds high-performance activity benchmarks and maintains the highest standard of execution.
Manage and maintain project profitability by monitoring margins, ensuring pricing discipline, and driving results that meet or exceed company goals.
Conduct all internal and external communication through Dialpad, ensuring a single system of record for calls, messaging, and communication activity.
Leverage Dialpad's AI-driven capabilities for conversation capture, CRM note generation, record creation, AI scorecards, and follow-up scheduling.
Ensure all client conversations (pre-sale and post-sale) are followed up with a written summary email on the same business day, including key discussion points, timelines, deliverables, and projected cost/schedule impacts.
Drive and enforce consistent follow-up cadence, including weekly client touchpoints, Friday pipeline reviews, and daily follow-ups on open estimating and procurement items.
Uphold the company's mission in all aspects of the role.