Inside Sales Manager

MarketSource•Johns Creek, GA

1d•Hybrid

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

Demonstrated leadership, motivational, coaching, and influencing skills
Proven experience developing & implementing strategic and tactical plans while delivering positive results
Highly developed operational and process skills
Knowledge of MicroSoft Office & internet applications
Excellent written, oral and presentation skills
Adaptable and flexible in a fast-paced, rapidly changing environment
Proven ability to analyze and improve work processes for efficiency
Bachelor's degree or min. two years applicable work experience preferred
2+ years’ experience managing a sales team within a fast-paced sales environment

Responsibilities

Develop and implement sales plans for assigned territories and programs
Monitor, manage, coach, and support employees in an inside sales environment
Ensure client service levels are met on a consistent basis
Report daily/weekly/monthly/quarterly on sales and operations metrics
Motivate the team to meet and exceed program metrics, goals, objectives, and sales commitments
Develop and implement required processes to drive performance
Coach and develop employees formally and informally to deliver highest level of performance
Evaluate and make decisions about employee performance and provide timely, appropriate feedback utilizing progressive discipline process as needed
Address and rectify employee related problems/needs in support of program initiatives
Leverage all available process and technology to enhance productivity and results
Utilize CRM (Customer Relationship Management) and other Sales Enablement technologies to manage and report on team performance, sales funnel, and forecasting