Inside Sales Manager

3 Day Blinds (Sales)•Columbia, MD

9h•Onsite

About The Position

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully transformed our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day. This position is for an Inside Sales Manager who will lead a performance-driven call center team focused on converting opportunities, maximizing pipeline, and driving revenue. The ideal candidate has led high-volume sales teams in solar or home services and knows how to turn warm leads into revenue.

Requirements

5+ years leading inside sales or call center sales teams
Proven success in solar, home services, or high-volume B2C sales environments
Strong track record of improving conversion, close rates, and revenue
Hands-on experience coaching reps on objection handling and closing
Experience using Salesforce (or similar CRM) to manage pipeline and performance
Data-driven mindset with the ability to turn metrics into action

Nice To Haves

Experience scaling or rebuilding a sales team or process
Background in lead recovery or rehash campaigns
Familiarity with dialers, call center tech, or workforce management tools
Experience partnering closely with field sales teams
Exposure to financing sales or high-ticket transactions

Responsibilities

Lead, coach, and develop a team of inside sales reps to consistently hit and exceed revenue targets
Set the tone for a high-performance culture centered on accountability, urgency, and winning
Own and manage core KPIs: conversion rate, close rate, speed-to-lead, call activity, and follow-up execution
Monitor calls, provide real-time coaching, and uplevel objection handling and closing techniques
Drive disciplined pipeline management through Salesforce, ensuring accurate tracking, follow-up, and forecasting
Identify gaps in the funnel and implement strategies to improve lead conversion and recovery
Optimize scripts, talk tracks, and multi-touch cadences (calls, texts, email) to maximize close rates
Partner with Marketing to improve lead quality and with Field teams to ensure seamless handoffs and customer experience
Analyze performance data, build action plans, and report on team and individual results
Manage scheduling, staffing, and daily operations to maintain productivity and service levels