Inside Sales II - Emerging Industries

Bürkert•Huntersville, NC

About The Position

The Inside Sales II role supports Burkert’s Emerging Industries by managing customer inquiries and helping orders progress through the sales lifecycle. The position represents Burkert’s offerings to current and potential customers and partners with sales teams and other departments to address customer needs, provide full-cycle sales coverage, and support regional goals. It also involves building knowledge of Burkert products, markets, applications, and distributor models, as well as understanding customer needs related to the products and services being sold. The role includes product, sales, and customer-relationship training, and participation in trade shows and customer visits as needed. Travel is expected as necessary to support customers, at 10% or higher depending on the region.

Requirements

3–5+ years of customer service and/or inside sales experience, preferably in a manufacturing or office environment.
Proficiency with Windows and Microsoft Office, including CRM.
Proficiency using SAP.
Excellent verbal and written interpersonal and communication skills.
Ability to learn quickly, receive coaching, and collaborate.
Strong time-management, attention-to-detail, and follow-up skills.
High energy, entrepreneurial spirit, initiative, and goal orientation.
Commitment to providing a positive customer experience in every interaction.
Ability and willingness to travel as necessary to support customers; travel is 10% or higher depending on region.

Nice To Haves

Bachelor’s degree preferred.
Mechanical aptitude and/or knowledge of industrial products preferred.

Responsibilities

Answer incoming calls and emails to the Inside Sales Department.
Generate quotes, enter orders, prepare certificates, and perform related tasks to move orders through the lifecycle.
Represent and coordinate Burkert’s offerings to potential and current customers.
Partner and liaise with Field Sales, Technical Sales, and others to meet customer needs, provide full-cycle sales coverage, and achieve regional goals.
Collaborate and interface with other Burkert departments, distributors, OEMs, and channel partners as needed.
Develop an understanding of Burkert products, markets, applications, and distributor models.
Develop a functional understanding of customer needs related to the Burkert products or services being sold.
Complete training courses covering products, selling skills, customer-relationship skills, and other topics as needed.
Participate in trade shows and onsite or offsite customer visits as needed.
Perform other duties and responsibilities as assigned or required.