Inside Sales I - Sunbelt Supply
About The Position
The Inside Sales role at Sunbelt Supply develops customer relationships by identifying customer needs, applying knowledge of pipes, fittings, and flanges (PFF) products to recommend appropriate solutions, and informing customers about the company’s products and services. The role handles customer requests and issues by telephone, fax, and email, and coordinates with outside sales and other departments to provide effective customer service. It responds to customer orders and quotation requests submitted through outside salespersons, telephone, email, written correspondence, and fax. The position provides pricing and delivery information, processes customer orders, responds to inquiries, follows up on shipments and customer satisfaction, maintains relationships with customers and vendors, purchases material as needed, resolves service issues, and tracks open sales orders. The role operates primarily in a professional office environment using standard office equipment. Occasional visits to warehouses or operational sites may be required.
Requirements
- High school diploma or GED.
- 0–2 years of experience in the area of responsibility.
- Good written and verbal/oral communication skills.
- Knowledge of Microsoft Office software and Adobe.
- Self-driven, positive attitude and demeanor.
- Customer service experience.
- Excellent communication, time-management, and organizational skills.
- Professional telephone etiquette.
- Ability to work independently.
Nice To Haves
- Industry product knowledge.
- Knowledge of PFF (pipes, fittings, and flanges) products, specifications, and common industrial applications.
Responsibilities
- Provide pricing and delivery information.
- Assign, review, approve, and distribute customer order documents to appropriate departments as part of the entire order-processing cycle.
- Respond to internal and external inquiries in a timely manner and ensure requests are handled and completed daily.
- Follow up to ensure timely shipment of materials and customer satisfaction.
- Maintain strong working relationships with customers and vendors.
- Purchase material as needed for customer orders and stock material.
- Resolve customer service issues.
- Track open sales orders.
- Coordinate with outside sales and other departments to help ensure customers receive effective service.
- Perform other duties as assigned by the supervisor.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Health Savings Accounts and Flexible Spending Accounts.
- Supplemental accident, critical illness, and hospital indemnity coverage.
- Employee Assistance Program, including three free counseling sessions.
- Discounted identity theft protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
