Inside Sales Fastener Representative - Sioux Falls, SD

Sonepar•Sioux Falls, SD

11d

About The Position

As an Inside Sales Fastener Representative, you will work and communicate with multiple outside sales representatives and customers to source products, generate quotes and orders that meet customer needs, and follow up on open orders to ensure customer satisfaction. The role involves using the internet and supplier websites to source non-stock items, reviewing inventory and open orders, and assisting with customer requests across several channels. The position is based in Sioux Falls, South Dakota, with hours Monday through Friday, 8:00 a.m. to 5:00 p.m. Echo Electric is a brand owned by Sonepar, a global electrical distribution company. Echo Electric emphasizes a shared culture and an “adapt, dare, learn” mindset, and offers employee training and opportunities for development and internal advancement.

Requirements

High school diploma or equivalent.
Outstanding communication and interpersonal skills, including strong listening skills.
Strong computer skills and experience with Microsoft Word, Excel, Outlook, and CRM or database systems.
Excellent verbal and written communication skills.
Superior time-management and organizational skills.
Ability to work independently with minimal supervision.
Ability to occasionally lift, carry, or move up to 50 pounds.

Nice To Haves

Two to three years of B2B sales experience with related products is preferred but not required.
Experience in manufacturing, industrial, or construction environments is a plus.
Experience in sales, manufacturing, supply chain management, business, marketing, or industrial distribution is preferred.

Responsibilities

Assist outside sales representatives with quotes and orders while ensuring customer satisfaction.
Provide friendly, professional, timely customer service and follow up.
Use the internet, customer catalogs, and websites to source suppliers and products as needed.
Review open orders for potential supply chain issues.
Review inventory levels across branches in the sales region and arrange product transfers or communicate product needs and overstock to purchasing.
Review and process mobile orders, emails, phone calls, and text messages to create customer quotes and orders.
Provide solutions and product recommendations that fit customer needs.
Support marketing efforts such as trade shows, exhibits, and other events when necessary.
Communicate Echo Electric divisions and broader capabilities to customers as needed.
Submit expense records and documents in a timely manner.
Inform the Warehouse Manager about in-house inventory discrepancies, unusually large orders, and other special customer requirements.
Work with suppliers to submit, track, and return tool repairs.
Occasionally assist with purchasing products through various suppliers.
Assist storefront counter staff with fastener questions and orders.