Inside Sales Engineer
About The Position
Standard Bots aims to lower barriers to real-world automation by making robotics and automation accessible to individuals and developers. The Inside Sales Engineer role is the first technical point of contact for prospective customers. The role qualifies inbound leads, captures discovery information, and guides prospects through the early stages of the buying journey. It works cross-functionally with sales, marketing, and solutions engineering to route leads appropriately and support manufacturing automation. The position is fully remote, with preferences for candidates in the NYC metro area, North Carolina, California, Illinois, or Texas.
Requirements
- 2–4 years of experience in inside sales, pre-sales engineering, or technical support in a fast-paced B2B environment.
- Strong verbal and written communication skills, including the ability to tailor technical messaging to technical and non-technical audiences.
- Proficiency with CRM systems such as HubSpot or Salesforce and lead-routing workflows.
- Detail-oriented, with excellent note-taking and documentation habits.
- Comfort handling multiple simultaneous inbound requests and prioritizing follow-ups.
- Ability to work independently while collaborating closely across departments.
- Natural curiosity about how machines work and how automation can improve customer operations.
Nice To Haves
- Experience in industrial automation, robotics, hardware, or manufacturing is highly preferred.
- Experience supporting or selling complex hardware/software systems.
- Exposure to robotic systems, PLCs, or industrial control software.
- Familiarity with remote demos, CAD diagrams, or layout visualization tools.
- Technical aptitude and ability to troubleshoot at a conceptual level.
- Experience working with channel partners, distributors, or systems integrators.
Responsibilities
- Respond promptly and professionally to inbound sales inquiries from web, email, and other channels.
- Qualify inbound leads using predefined criteria, including use case, budget, authority, need, and timeline.
- Conduct discovery calls to assess technical feasibility and customer goals.
- Maintain detailed CRM notes, including call outcomes, qualification status, and follow-ups.
- Route qualified leads to the appropriate Regional Sales Manager, Applications Engineer, or other channel.
- Support initial technical Q&A, helping customers understand robot capabilities, system requirements, and deployment.
- Collaborate with marketing to provide feedback on lead quality and messaging gaps.
- Assist in creating and maintaining technical sales collateral, such as feature sheets, configuration templates, and FAQs.
- Maintain ownership of response-time SLAs for lead follow-up.
- Analyze patterns in incoming leads and identify trends or gaps in sales funnel performance.
- Conduct light demo walkthroughs or introductory presentations for early-stage prospects.
- Support lead handoff into the sales pipeline and help reduce friction in early-stage conversion.
- Stay up to date on Standard Bots product capabilities, hardware/software integrations, and common deployment scenarios.
- Champion a positive first impression of Standard Bots through curiosity, empathy, and a solution-oriented mindset.
Benefits
- Employee stock options for full-time employees.
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability insurance.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
