Inside Sales Engineer Intern

Crane Company • Marion, NC

3d

About The Position

An Inside Sales Engineer Intern at Crane Resistoflex is responsible for both commercial and technical competencies, with an emphasis on international order entry, export compliance, working relationship with Engineering Sustaining Services, and customers (both internal and extern). An Inside Sales Engineer Intern must provide verbal and written quotations and follow up quotation revisions. They must also work closely with Field (Outside) Sales to close orders; clarifies customer Purchase Orders and enters Sales Orders with complete instructions while actively assisting in the efforts to promptly ship and invoice Sales Orders.

Requirements

• In progress of achieving B.S. in Engineering or related field.
• Exceptional listener with excellent time management, verbal/ written communication, and presentation skills.
• Self-motivated, detail oriented, competitive, and a team player.
• Proficient in Excel and other Microsoft Office software.

Nice To Haves

• 1-2 years of experience in an Inside Sales or Customer Service environment.

Responsibilities

• Develop and maintain a relationship with Field (Outside) Sales to ensure closed loop communication.
• Provide quotations, both verbal and written in a timely manner, and track and follow-up on quotation activity, while maintaining and supporting the Inside Sales team quotation tracking systems, HRA.
• Analyze initial commercial and technical specifications to ensure appropriate bid compliance. Look for ways to offer practical, creative alternatives that increase chances of successfully closing orders at higher margins or better lead times.
• Consult with other departments as necessary (e.g., Engineering, Procurement, Manufacturing, Planning, Field (Outside) Sales, Customers, etc.) for the proper coordination of quotation responses, and obtains necessary approvals.
• Embrace Continuous Improvement initiatives by suggesting and leading efforts to modify existing Standard Work procedures as necessary to improve order and quotes processes.
• Manage the receipt of customer Purchase Orders (POs) through Sales Order (SO) clarification, Order Entry (OE), and initial Contract Management (CM) - supports the efforts to allow for the manufacture, shipment, and billing of the product in the most timely, accurate, economical, and efficient manner.
• Receive customer Purchase Orders (POs) and review, pricing, terms & conditions, etc., to verify complete correctness (PO Clarification Process); if necessary, resolve any discrepancies in the timeliest manner.
• Ensure that all clarified POs are promptly entered as Sales Orders (SOs) without delay.
• Include complete instructions with the Sales Order (SO) to clearly communicate all requirements for the order to others within the company, our suppliers, and the customers.
• Ensure any Requests for Change (RFCs) and any resulting Change Orders (COs) to any Sales Orders (SOs) are documented correctly and communicated appropriately throughout the company.
• Maintain proper SO contract files.
• Support the company’s efforts to successfully invoice and collect payment from customers, should difficulties occur.
• Establish and maintain good communication channels both externally and internally concerning infrastructure for both quote and orders.
• Maintain proper history of quotation / bidding outcomes, along with other associated PO and SO records and any resulting market data (includes competitive feedback on all won, lost, and cancelled efforts).
• Process and investigate RGA, Return Goods Authorization. Works closely with accounting to ensure credits and debits are resolved in a timely manner.
• Assist Business Managers in the execution of business models.
• Participate actively in the OpEx and Quality processes including project team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
• Prepare bills of material from customer-supplied drawings using Microsoft Access database application.
• Generate isometric spool drawings in AutoCAD® for bid proposals from orthographic drawings.
• Analyze various design requirements and recommends possible solutions or alternate constructions.
• Create multi-axis drawings for shop fabrication.
• Perform non-routine and moderately complex design tasks, utilizing AutoCAD software and other equipment such as a plotter, printer, copier, etc.
• Resolve design issues with customers, contractors, and distributors.
• Perform other duties as required.

What This Job Offers

• Career Level: Intern