Inside Sales Development Associate (Cincinnati, OH)

CVS Health • Cincinnati, OH

2d • $15 - $27 • Hybrid

About The Position

The Inside Sales Development Associate supports Omnicare, a provider of pharmacy services to long-term care facilities, as it operates as an independent organization following its sale by CVS Health. The role builds a quality sales pipeline through qualified lead generation and strategic support from initial prospect contact through contract negotiation and close. It prioritizes opportunities based on profitability, customer timelines, and market segmentation, and supports the Market-Based Sales Team in meeting budget and key performance indicators.

The associate develops initial prospect relationships, uses Omnicare’s value proposition, tracks and reports on marketing campaign leads, and supplies materials and strategy for discovery meetings, proposals, presentations, and negotiations. The position collaborates with sales executives, the Sales Support Supervisor, and other stakeholders; participates in pipeline reviews; maintains customer relationship management data; and identifies risks, opportunities, and competitive threats. The role may also involve trade shows, conventions, and other industry programs, including sourcing leads and managing follow-up.

This is a full-time, hybrid position requiring four days in the Cincinnati, Ohio office (Monday through Thursday) and work from home on Friday. The position may require travel within the United States up to 10% of the time.

Requirements

• At least 6 months of experience in customer service.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Must reside within a commutable distance of Cincinnati, Ohio.
• Ability to work a hybrid schedule: in the Cincinnati office Monday through Thursday and from home on Friday.
• Ability to travel within the United States up to 10% of the time.
• High school diploma or GED.

Nice To Haves

• Strong interpersonal communication and collaboration skills.
• Strong analytical skills and solid business acumen.
• Effective time management and problem-solving skills.
• Experience with Salesforce.com.
• Sales education or experience with a proven track record of achieving results.
• Bachelor’s or Associate’s degree.

Responsibilities

• Generate leads and contribute to pipeline development in alignment with the Market-Based Sales Team budget and KPIs.
• Prioritize opportunities based on profitability, customer timelines, and market segmentation.
• Track leads from marketing campaigns, assess and report campaign effectiveness, and follow up on opportunities.
• Align sales strategy with market team performance against budget.
• Use Omnicare’s value proposition to develop initial prospect relationships and create viable leads.
• Provide sales materials and strategic support throughout discovery, proposal development, negotiation, and close.
• Assist the Market-Based Sales Team with proposal and presentation preparation.
• Support contractual negotiations using the Salesforce contract initiation form process and appropriate escalations.
• Use the customer relationship management system and available marketing and sales effectiveness tools and resources.
• Collaborate and communicate with Sales Executives, the Sales Support Supervisor, and other stakeholders.
• Participate in pipeline reviews and discussions with the direct manager and other stakeholders.
• Assess risks and opportunities, develop action plans with partners, and share knowledge of competitive threats.
• Maintain professional and technical knowledge of the long-term care industry through learning and professional activities.
• Maintain data integrity in the customer relationship management system.
• May participate in trade shows, conventions, and other industry programs; source leads and document and manage follow-up activities.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED