Inside Sales/Customer Support- Summer Contract
About The Position
This is a Summer Contract position focused on Inside Sales and Customer Support. The role involves obtaining and up-selling parts, creating customer satisfaction, and adding value to the customer's buying experience, along with handling shipping and receiving duties. The position requires developing and maintaining confidential client information using CRM software, managing customer satisfaction through excellent service, determining customer needs to recommend products, and responding to customer inquiries via phone, fax, or email in a timely manner, including an on-call rotation after hours.
Requirements
- Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
- Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint.
- CRM (Salesforce preferred).
- Completion of ongoing product training.
- Responsible and adaptable.
- Problem solving skills.
- Results-oriented and willingness to always offer superior service.
- Demonstrated skills in planning and organization of work.
- Good team spirit.
Responsibilities
- Develop and maintain confidential client information utilizing Wajax’s CRM software.
- Manages Customer Satisfaction with all existing customers by delivering the utmost in customer service.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Shipping/Receiving
- Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner after hours on call rotation.
Benefits
- Competitive pay
- Comprehensive benefits
- Learning and development
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums)
- Health spending account
- Wajax led e-learning, and product training through industry leading manufacturers
- Exclusive discounts with a variety of manufacturers and service providers
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards
- Award-Winning Health and Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
