Inside Sales & Customer Support Representative

ASSA ABLOY • Austin, TX

8h • Onsite

About The Position

The Inside Sales & Customer Support Representative plays a critical role in ensuring a seamless customer experience by managing order-related processes, addressing multiple customer inquiries, and supporting sales activities for the HID Textile Hospitality business. The HID Textile Hospitality business solution maintains an accurate, real-time inventory of uniforms and linen items that ensures 100% control of assets to eliminate non-theft-related losses. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both customers and internal teams.

Requirements

• Associate or bachelor’s degree a must
• 3+ years of experience in customer service, order management, or sales support
• Strong communication and interpersonal skills
• Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP)
• CRM Experience (e.g., SFDC, MS Dynamics 360)
• Ability to multitask and work in a fast-paced environment

Nice To Haves

• Bilingual in Spanish a plus, but not required.
• Experience dealing with Hospitality industry a plus

Responsibilities

• Managing Sales Lead intake from lead to close, including prequalifying incoming leads and conducting follow-up outreach via phone and email.
• Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner.
• Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
• Coordinating with internal teams to ensure timely and accurate order fulfillment.
• Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
• Collaborating with internal departments to resolve issues and provide necessary information.
• Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
• Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
• Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
• Supporting special projects as required to support the organization.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree