Inside Sales & Customer Solutions Specialist
About The Position
Peak Industrial Group is seeking a self-motivated and detail-oriented Inside Sales & Customer Solutions Specialist. This role serves as a key point of contact for customers and vendors, supporting sales growth through responsive communication, accurate quoting, order coordination, and sourcing solutions for both stocked and custom products. This position plays a critical role in strengthening customer relationships, identifying sales opportunities, and ensuring seamless coordination between customers, vendors, and internal teams. The role will also work closely with the Territory Sales Director, acting as their main point of contact for assistance with quotes and availability inquiries.
Requirements
- 2+ years of experience in inside sales, customer service, or industrial distribution preferred
- Strong communication skills—both written and verbal
- Ability to manage multiple priorities and work in a fast-paced environment
- Excellent attention to detail and organizational skills
- Problem-solving mindset with a proactive, customer-focused approach
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and file management systems
Nice To Haves
- Experience with NetSuite and/or QuickBooks desktop systems is a plus
- Familiarity with industrial products, manufacturing, or supply chain is preferred but not required
Responsibilities
- Serve as the primary point of contact for inbound customer inquiries, including pricing, product availability, and order status
- Prepare and deliver accurate quotes for standard and custom product requests
- Process customer orders and ensure timely and accurate order entry
- Proactively follow up on quotes to convert opportunities into orders
- Build and maintain strong relationships with customers
- Identify and track new sales opportunities within existing and prospective distributor accounts
- Support account growth by suggesting alternative products or solutions as needed
- Maintain accurate records of customer & vendor interactions, quotes, and sales activity
- Communicate with vendors to source custom or made-to-order items not carried in inventory
- Request pricing, lead times, and technical details for non-stock products
- Evaluate vendor options to ensure best value, quality, and delivery timelines
- Coordinate between customers and vendors to ensure expectations are aligned
- Collaborate with internal teams to ensure timely order fulfillment and delivery
- Monitor order progress and proactively communicate updates or delays to customers
- Assist with resolving order discrepancies or customer issues
- Assist in developing and maintaining product information and sales materials
- Support marketing efforts such as product promotions, email campaigns, or customer outreach
- Provide input on market trends, customer needs, and competitive insights
Benefits
- Health Insurance – Multiple plans with Cigna/Angle Health (after 30 days)
- Dental, Vision, STD & LTD are available at the employee’s expense
- 3% Company paid 401(k) Safe Harbor contribution (after 90 days)
- Personal Time Off/Sick Days – three (3) days (after 90 days)
- Vacation - One (1) week after one (1) year
- Vacation - Two (2) weeks after three (3) years
- Vacation - Three (3) weeks after five (5) years
- Additional company discretionary annual deposits to 401(k) (after 1 year)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
