Inside Sales - Customer Experience Specialist

Intertek • Kentwood, MI

19h • Onsite

About The Position

Intertek, a leading provider of quality and safety solutions, is seeking a Customer Experience Specialist to join their Transportation Technologies team in Kentwood, MI. This role offers an opportunity for career growth in technical sales. The team provides Total Quality Assurance expertise to the automotive, battery and energy storage, and related transportation industries, ensuring products meet quality, safety, sustainability, and performance standards. Intertek is a Total Quality Assurance Provider, focused on bringing quality, safety, and sustainability to life.

Requirements

• HS Diploma or GED required.
• 1+ years of customer service or sales experience.
• Ability to effectively articulate capabilities in a variety of formats to a variety of audiences.
• Superior interpersonal skills.
• Model Intertek’s 10X Energies at all times within the work place, practicing business the right way.
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work.
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines.
• Detailed-oriented and able to effectively prioritize and organize workload, with efficient time management.
• Ability to communicate and interact effectively in verbal written and presentation formats.
• Possess the fundamental technical and administrative skills required to perform the job duties.
• Customer focused and quality driven.

Nice To Haves

• Bachelor’s Degree in Marketing, Sales, Communication, or Technical field.

Responsibilities

• Respond to all in-bound quote requests and log information into CRM.
• Communicate with clients to ensure requests are understood and responded to in a timely manner.
• Generate pricing for quote requests utilizing provided pricing tools and/or deliver quotes to customers.
• Develop standard pricing tables and/or proposal templates.
• Follow-up on outstanding quotes as needed.
• Follow-up on aged accounts regarding potential business as needed.
• Perform research regarding quote loss, report data to leadership and track and make notes accordingly.
• Assist leadership with assembling reports/presentations.
• May be assigned to manage designated accounts.
• Perform other duties as assigned.

Benefits

• medical
• dental
• vision
• life
• disability
• 401(k) with company match
• generous vacation / sick time (PTO)
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED