Customer Experience Specialist

Access Systems•Waukee, IA

8h•Onsite

About The Position

Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist to support our customers and ensure a consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey.

Requirements

1-3 years of experience in customer service, administration, or office support.
Ability to manage multiple customer requests and follow through to resolution.
Strong attention to detail when documenting customer interactions and updates.

Responsibilities

Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
Connect with customers by phone and email for check-ins, updates, and routine needs.
Partner with Account Managers to help coordinate follow-up and keep communication consistent.
Maintain accurate customer records and activity notes in our systems.